OfficeScan Maintenance Window

Owned by Michael MacDonald
Last updated: Sept 03, 2013Version comment

Maintenance Window

The TrendMicro OfficeScan Server maintenance window will always occur during the time windows specified by ESS here: Server Hosting and Management

 During this time there is a possiblity that the OfficeScan servers (TABVMTREND1-TABVMTREND3) may be temporarily brought offline for scheduled updates or routine maintenance.

OfficeScan clients that are connected to TABVMTREND1 will be unable to connect the OfficeScan Console (TABVMTREND1) server during this time however clients will still continue to receive virus definitions and web reputation services directly from Trend Micro.

Scheduled Update and Release Cycle

Service Packs and Hot Fixes will be evaluated based on their severity or client impact and will be applied on a 180 day (6 month) release cycle.   In the event an update addresses a critical bug or requested feature enhancement it may be applied sooner if the need arises.

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.