Have the customer provide the name of the printer they are connected to or trying to connect.

Check the print queue on the server (for example, \\tabvmuitprnt\Printers)

Have the customer power cycle the printer.

Remote control the customer's computer and verify if they are connect through the queue or direct.

Are they connected to the right queue with the proper driver.
If direct, do they have the right driver and IP mapped. Change to printing to the print server

If escalating the ticket to the service owner of the print server, provide the following information in the ticket:

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