Tufts has an Automated Call Distribution System that is used by most of the IT Support Centers

The Management Console is called Contact Center and is available via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7, 8, or 9 is required for all features. Internet Explorer 10 is not currently working.

Features

Ability to report through a web-based system
Ability to have a Menu System for callers
Ability to have a Message of the Day for callers
Ability to distribute phone calls to logged in users in a defined pattern

Requirements

Specific model of multi-line phone is required

Groups that use the ACD System at Tufts

OIT Support Center
HHSL-ITS
Educational Media

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