Roles

Overview

LANDesk 9 introduced role-based security rights and Tufts has several roles available. The permissions and roles available are subject to change as necessary but their general purposes and permissions are outlined below.

Please note that each role includes at least the permissions of the roles below it. For example, if someone should be a content creator, you do not need to add them to the field support or helpdesk role since the content creator role already includes all the permissions from the more limited roles.

The roles below are listed in order of permissions. The first item on the list has the most permissions and the last item on the list has the least.

Roles

• LANDesk Administrator

Landesk Administrator is highest role and has full access to everything within Landesk

• Group Admin (Security Group: LANDesk GroupAdmin Role)

The Group Admin role is limited to those invidividuals within the University who use LANDesk extensively and need access to many of the less commonly used features. This role has access to Patch Management.

• Content Creator (Security Group: LANDesk ContentCreator Role)

Content Creator has very similar permissions to field support. The primary differences are that content creators can edit and create scripts, distribution packages, delivery methods, and provisioning templates. Content creator is also the lowest group that has the ability to view software license monitoring information.

• Field Support (Security Group: LANDesk FieldSupport Role)

Field support is the role most often used for anyone who does a lot of desktop support. Similar to the helpdesk role, field support can use remote control tools, view security and patch information, and view reports. The field support role has the ability to view and deploy scripts, LANDesk agents, software packages, provisioning templates, and can edit reports.

• Help Desk (Security Group: LANDesk HelpDesk Role)

Help Desk is the most basic role currently available. The helpdesk role only has access to use remote control tools, and can view reports and patch and compliance information. As one might expect, this role is most appropriate for any helpdesk staff who do not need to use more complex tasks. The helpdesk role also works well for managers or others who do not need the desktop support functions of LANDesk but might need access to the reports and other information available.

Explanation of role based rights in Landesk

https://community.landesk.com/support/docs/DOC-32058