User Guides and Landing Pages
Overview
While there is a lot of documentation available here and on http://community.landesk.com it can sometimes be difficult to know where to start. Landesk has 2 extremely helpful resources available: a users guide and landing pages. They both provide a great starting point if you are interested in either starting to use a new Landesk component or want to learn more about one you use already. The Users Guide is a great starting point for learning more while the landing pages are more helpful for improving your knowledge, fixing issues, or making improvements to various Landesk components.
Landing Pages
You can find a full list of all the available landing pages here: http://community.landesk.com/support/docs/DOC-23842
A few of the most helpful for Tufts are listed below:
Remote Control: http://community.landesk.com/support/docs/DOC-23547
Management Suite:Â http://community.landesk.com/support/docs/DOC-23840
Patch and Compliance:Â http://community.landesk.com/support/docs/DOC-23839
Inventory: http://community.landesk.com/support/docs/DOC-23849
Software Distribution: http://community.landesk.com/support/docs/DOC-23652
Operating System Deployment: http://community.landesk.com/support/docs/DOC-23516
Provisioning: http://community.landesk.com/support/docs/DOC-23470
Users Guide
The Users Guide is a huge PDF that includes a fairly detailed overview of each of the various components. For version 9.6 the guide is online and located here: http://help.landesk.com/docs/help/en_US/LDMS/9.6/Default.htm
Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.