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SMS Setup difficulties
  • Final

    • SMS Setup difficulties

    Owned by Elizabeth Storrs, created
    Last updated: Feb 23, 2024
    1 min read

     

    Slate Instance

    TUH

    Requestor

    Laura Felch

    Date

    2/9/2024

    Status

    status:COMPLETE

    Summary Description

    move application-scoped research replicate field into Entity

    Troubleshooting/Research

    https://knowledge.technolutions.com/hc/en-us/articles/360033026191-Text-Messaging-SMS-Overview#configurations-0-1

    https://knowledge.technolutions.com/hc/en-us/articles/4411539400091-Mobile-SMS-Inbox#user-specific-numbers-0-0

    credits bought
    A2P configuration complete---NOPE--need campaign info set up
    inbox assigned

    Meeting with Alessa to see what they have done in TUSMGP

    • didn't setup Inbox at all

    • have very robust consent in place~ are asking people when they register for events if it is okay to text them

     

    When trying to connect from the individual record, I do not get text as an option:

    image-20240212-152110.png

     

     

     

     

     

    Resolution Steps

    Ask Laura to set up A2P campaign parameters, and that worked!

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