Contents

ReWorkflow Staff

Tufts Sponsored Accounts

Slate System Access

Add new entries as staff are given access to Tufts Slate instances.

ReWorkflow Operations

Using ReW Resources

Tufts Admin Center & Time Report: This dashboard gives a weekly snapshot of hours used and remaining. It is updated each week by Monday mornings (9am ET). But, you are most welcome to contact admin@reworkflow.com at any time if you would like a midweek calculation to be run. Also, please feel free to ping ReW Support or even me directly and I can connect you.

Tufts <> ReW Slate Support Tickets and Projects List 

• STATUS  

  • WAITING ON REW - For tasks that are in ReW's queue (builds and/or testing in progress)  

  • WAITING ON Tufts - For tasks that are in your queue (e.g. Awaiting requested items, copy edits, user testing).  

  • RESOLVED - For tickets/projects that have been completed.  

  • CLOSED - When a ticket/project has been fully handed over.  

  • PROJECT STAGE
    This is for more granular statues in the project lifecycle: OPEN > IN PROGRESS > ReW TESTING > USER TESTING > DONE/AWAITING SIGNOFF > ON HOLD > CANCELLED > FUTURE > CLOSED  

  • TIME ESTIMATES
    This defaults to 30 mins automatically when a request comes in. Then, we adjust it up or down based on what we learn about the request.  

  • TIME TRACKED
    We use a timer stopwatch feature that tracks by the minute. It updates in real-time. However, a note that when adding up the totals here they could be higher than what will be on the Tufts Admin Center & Time Report. This is because we do not bill for all time that we track (e.g. extended research, ReW internal meetings, fixing an item that is amiss on our end, etc.)  

  • STAGE COMMENT
    This short description serves as a quick reference about the status and project stage. If you click on the cell, it will open up a pop-up window showing the full details.
    
    

Email ReW Support

We invite you to send Slate support requests to support@reworkflow.com at your convenience. No need to wait to share them on a Slate Support call. Our email server has rule automations running on our end that relay your requests directly to Tufts <> ReW Slate Support Tickets and Projects List. You will see them appear there almost instantaneously after you send them.