Template for University Issue

Owned by George Moore (Deactivated)
Last updated: Apr 23, 2013Version comment

This is an unofficial draft

  • Description of the problem
    • summary of any incidents relating to the problem
  • Impact (including as many details as possible)
    • how often the problem occurs
    • number of people affected
    • what does the problem cost the university
  • Root Cause Analysis:
    • details of all diagnostic and recovery steps that were taken
  • Possible solutions:
    • identify as many solutions/workarounds as possible
  • Discussion of action items:

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