IdentityFinder

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Last updated: Sept 17, 2014 by Former user (Deleted)

IdentityFinder at Tufts

IdentityFinder is a software suite that can help locate sensitive information such as credit card or social security numbers. TTS has licensed IdentityFinder for all Tufts-owned computers, and encourages the use of IdentityFinder to help locate sensitive information so that it can be protected or removed (if no longer needed).For more information, check out the rest of the guardit online resource. Currently, Tufts uses Identity Finder version 6.06.

Get IdentityFinder For your Tufts computer

  • Departments may opt in to using the Identity Finder console, which allows for central management. You can scan multiple computers and keep reports of the results. Individual users must have the Identity Finder client installed on their computer and only they can remove the files which contain personal information. IT Support Providers and Information Security can provide guidance on installing the Identity Finder client or opting in to the console.

    Not sure how to proceed? Call 617-627-3376 or email it@tufts.edu for assistance.

Get IdentityFinder For your personal computer

  • Get it here. This version has been licensed by TTS for home use by Tufts faculty, staff, and students. Unfortunately, clinical faculty and other affiliates are not eligible.

Get Help Running IdentityFinder

  • Please see the guide to running IdentityFinder at Tufts.

Troubleshooting Information (http://www.identityfinder.com/kb/Troubleshooting/160846#mac) 

Under certain circumstances, it is necessary for additional information about the Identity Finder configuration before providing a diagnosis for an issue.

Endpoint for Windows

To execute the Gather Data function, launch Identity Finder, select the Configuration ribbon tab, click the Settings button, and select the Resources page. Then scroll down to the Advanced Options section and click the Advanced button.
After clicking the Advanced button, the Advanced dialog will appear. Click the Gather Data button.
After the diagnostic data has been collected, a prompt will be displayed to save the file. Save the file and be sure to note the location to which it has been saved.
Finally, attach the compressed zip file to an existing ticket or open a new ticket for the issue and be sure to include the attachment.

Endpoint for Mac

To execute the Gather Data function, launch the Identity Finder, click the Preferences button on the toolbar, and select the Resources page. Then select the Advanced Options section.
Click the Gather Data button to display a prompt to save the file. Save the file and be sure to note the location to which it has been saved.
Finally, attach the compressed zip file to an existing ticket or open a new ticket for the issue and be sure to include the attachment.

Enterprise Technical Support

Only free online support is offered. Phone support is available for an additional cost

Online Support Request: http://support.identityfinder.com/anonymous_requests/new

Product and Platform Support Matrix

http://www.identityfinder.com/kb/General-Reference/007752

 

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.