iOS Support and Management

For information on iOS deployment in educational environment please check the link below.

http://www.apple.com/education/resources/information-technology.html

Attached is the new iOS 6 Education Guide.

Apple Education Posts iOS Deployment How To Videos

Intro to iOS Deployment and iTunes Accounts
<http://www.apple.com/education/resources/videos/#ios-deployment-and-itunes>

Personal Ownership iOS Deployment Model
<http://www.apple.com/education/resources/videos/#personal-deployment-model>

Institutional Ownership iOS Deployment Model
<http://www.apple.com/education/resources/videos/#ios-institutional-ownership>

Layered Ownership iOS Deployment Model
<http://www.apple.com/education/resources/videos/#ios-layered-ownership>

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* Planning iOS Device Deployments On-Demand
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https://edseminars.apple.com/event/df3OD-K7a1

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**  iOS Direct Service Program*
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AppleCare + was introduced last year in an effort to provide our Apple customers with access to extended hardware coverage, phone support and a means to address incidents of accidental damage to iPhone and iPad.

In addition to providing coverage for battery cycle depletion in iPad, AppleCare + also gives customers an Express Replacement option for their iOS repairs. Users can contact Apple to set up a repair-- and if their unit is covered with AppleCare +, Apple will ship a replacement unit to the customer--typically the next business day.

Apple has introduced the iOS Direct Service program to assist our institutional customers with a centralized service model to address repair turnaround cycles and billing.

The requirements for iOS Direct are as follows:

-Customers maintain at least 100 iOS Devices with AppleCare +
-Customers establish a Limited Terms Service Agreement with Apple
-Customers complete and are approved for iOS Direct Service program application http://www.apple.com/support/programs/ids/
-Customers agree to perform appropriate diagnostics of affected iOS devices -There is no cost for the iOS Direct Service Program
How the Program Works:

The iOS Direct program provides numerous core benefits to help customers establish an efficient service strategy for their iOS deployments

iOS Direct members first gain access to Apple Global Service Exchange portal (GSX)
They are able to administer access privileges and allow for multiple users to manage their repair dispatch process. This addresses to access needs of institutions with multiple service personnel.

Since iOS Direct provides diagnostic service tools, users need not be technically certified to manage the iOS repair process. This addresses Total Cost of Ownership, since institutions are not required to incur additional costs associated with technical certifications.

Because iOS Direct provides portal-based administration and dispatch of the repair process, there is no need to call Apple to set up repairs--saving customers time.

The iOS Direct Program establishes a terms service account between the customer and Apple. This is convenient because customers are not required to pay for repair costs via credit card or purchase order. They are invoiced centrally with 30-day terms and are eligible to have $49 ADH incident fees billed to their account. This process helps customers establish a convenient accounts receivable process for their iOS Service and Support.

iOS Direct Service program application - http://www.apple.com/support/programs/ids/