SMS Setup difficulties

 

Slate Instance

TUH

Requestor

Laura Felch

Date

2/9/2024

Status

COMPLETE

Summary Description

move application-scoped research replicate field into Entity

Troubleshooting/Research

https://knowledge.technolutions.com/hc/en-us/articles/360033026191-Text-Messaging-SMS-Overview#configurations-0-1

https://knowledge.technolutions.com/hc/en-us/articles/4411539400091-Mobile-SMS-Inbox#user-specific-numbers-0-0

credits bought
A2P configuration complete---NOPE--need campaign info set up
inbox assigned

Meeting with Alessa to see what they have done in TUSMGP

  • didn't setup Inbox at all

  • have very robust consent in place~ are asking people when they register for events if it is okay to text them

 

When trying to connect from the individual record, I do not get text as an option:

image-20240212-152110.png

 

 

 

 

 

Resolution Steps

Ask Laura to set up A2P campaign parameters, and that worked!