HDI Customer Satisfaction Index Service

Owned by Kevin Murphy
Last updated: Sept 13, 2013 by Jeremy.Alston_FollansbeeVersion comment

The HDI Customer Satisfaction Index is a web-based customer satisfaction surveying service, providing an efficient and affordable way for you to understand your customers' satisfaction.

OIT, TTS, and HHSL-ITS have a current subscription to the service. 

For more information about the service, please visit https://www.thinkhdi-csi.com

TechConnect is configured to send data via e-mail to HDI CSI. 

HDI CSI can be configured to send a survey to any percentage of Incidents/Requests. Currently the recommended setting is 30% of all tickets at random.  There is also a setting that prevents one person from getting more than one survey every 30 days. 

The data currently being sent is listed below.

[csi]
[supportcenter key="XXXXXXXXX"]
[incident]
[incidentid]INC00111111[/incidentid]
[dtclosed]06-27-2012 11:27:52 EDT[/dtclosed]
[email]FirstName.LastName@tufts.edu[/email]
[firstname]Joe[/firstname]
[lastname]Public[/lastname]
[agent1]John Doe (utln)[/agent1]
[catmaj]Major Category[catmaj]
[catmin]Minor Category[/catmin]
[desc]Description[/desc]
[/incident]
[/supportcenter]
[/csi]

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