LANDesk Outages

Date reported	Server	Issue	Fix	Root Cause	Ticket Numbers
7/25	TFTMVMLDSKTST	Inventory Service Down	Unknown	Unknown
9/28	TFTMVMLDSKCORE	Unknown Service Down	Unknown	Unknown
12/05-12/06	TFTMVMLDSKCORE	Inventory Service	Unknown	Unknown
6/12/2013	TFTMVMLDSKCORE	Core Server Licensing Issue	Reactivated the core server license	Landesk known bug, fixed in Landesk 9.5, should have reactivated automatically	INC0125555, INC0125512, INC0125499
6/12/2013	TFTMVMLDSKCORE	Missing sections (patch management, software distribution, OSD)	Restarted landesk services	Result of the relicensing issue above	INC0125663
7/2/2013	TFTMVMLDSKCORE, TABVMLDESKTST	Core Servers Unavailable	Network Services restored network connectivity in the datacenter	http://infoboard.tufts.edu/view/?t=oid&oid=6527
7/24/2013	SSVMLDESKCORE TABVMLDESKTST TFTMVMLDSKCORE	Rebooted Core servers due to licensing lapses	Re-active manually and rebooted root	Licensed was temporarily extended.
9/5/2013	SSVMLDESKCORE	Rebooted Core to troubleshoot issue with mac policies	N/A	N/A
9/8/2013	SSVMLDESKDB	Rebooted SQL Server to install SP2 for SQL Server 2008 R2	Installed SP2 for SQL Server 2008 R2
1/27/2014	SSVMLDESKCORE	Scheduled tasks hanging with error code 19971 - "The processing of the task has timed out"	Restarted IIS services		INC0177777
2/24/2014	SSVMLDESKCORE	Scheduled tasks stay stuck at pending	Restarted LANDesk Scheduler and Policy Services		INC0184467
3/31/2014	SSVMLDESKCORE	SP2 Patch started earlier than expected due to other issue. 5:05pm	Had to restart IIS to fix an issue prior to SP2 upgrade.	Rebooting IIS prior to SP2 upgrade to fix an issue.