CAS API Connection Error
- Helen Williams
- Elizabeth Storrs
Slate Instance | TUP |
Requestor/Reporter | Helen Williams |
TTS Staff | Helen Williams |
Date | 9/13/2023 |
Status | Complete |
Bug Description | A firewall issue caused files sent from CAS to Slate through the API to not be delivered. |
Issue Description:
From approximately 6:45 PM 9/12/2023 until 8:30 AM 9/13/2023, files sent from the CAS API to Slate via SFTP were not delivered due to a firewall issue.
Notes
https://help.liaisonedu.com/Integration/CAS_API/CAS_Slate_Integration/Configuring_Automation/01_Using_Postman_to_Set_Up_the_Integration - details about using Replay endpoint in Postman.
9/13 8:22 AM:
Good morning everyone, after some initial investigation we can confirm that the SFTP has not failed and is in fact "up" as it were. It seems like that this is related to a firewall issue, which we still in the process of investigating. Once again, thank you for reporting, for your patience and we will provide an update when one is available!
9/13 8:29 AM:
Hi all! It's me again! We are now seeing connections being accepted. Outbound file transfers would have been unaffected and all jobs within Slate would similarly be unaffected. If you attempt to pick up your files once more, they are ready and waiting. Thank you!
TUP/PTCAS
Resolution steps:
Identified skipped/missed files via the error reports sent to tts-slate-team@tufts.edu. Three subscriptions were affected, all In Progress subscriptions for PTCAS.
Executed replay for each subscription:
Subscription ID | Replay ID | FromDate | ToDate | Total Apps |
|---|---|---|---|---|
8014 | 8292 |
|
| 2 |
8015 | 8293 |
|
| 1 |
8016 | 8294 |
|
| 6 (1 file excluded, no longer qualified as “selected) |
Confirmed application files sent to server in /incoming/liaison/PTCAS/data via FileZilla.
TUV/VMCAS
Identified skipped/missed files via the error reports sent to tts-slate-team@tufts.edu. Document, data, and coursework files were affected.
Files | total skipped | Notes |
|---|---|---|
Transcripts | 54 |
|
WES Evaluations | 2 |
|
Evaluations | 84 |
|
Coursework | 31 | will not be using data from this feed; no need to followup |
Verified | 31 | 28 of these files eventually came through. 2 did not have a verified feed, but did have one or more updates, which are set up to come only after verification. One is in ‘returned' status as of 9/13, so might have become unavailable during the outage. |
In Progress | 22 | these will only matter if they convert to applications |
Received | 40 | the expectation is that most of these will have other events which will make up for the missed |
Completed | 16 |
|