1. What types of discussions or announcements should be held at SAT?
By identifying the type and scope of the discussions we expect, service owners and support staff alike will be better prepared for upcoming SAT meetings. The goal here is to identify what we’d like on the SAT agenda and to provide consistency of content and delivery.
- Information about planned outages should be be communicated through infoboard instead of SAT (gmoore02)
- Should desktop support groups be more active in presenting topics even if they aren't relevant to everyone in attendance? (gmoore02)
- Should SAT strictly used for discussion and feedback or should it be used to announce/communicate information? (gmoore02)
- Should affinity groups present at SAT?
2. What sort of presentation format & content do we (as a team) request at SAT?
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- Possibility of templates for common types of communication (for example, Template for University Issue)
- Do we have a process for recommending policy changes or bringing topics to ITLF?
3. How do we make information dissemination from SAT more effective?
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- When possible, detailed notes should be added to the agenda prior to the meeting to encourage people to come prepared to discuss topics (gmoore02)
- People should review the meeting minutes afterwards to ensure they are comprehensive and accurate or the minutes should be ratified after each meeting (gmoore02)
- SAT minutes should be shared with the FSP elist and added to ITKB, including relevant ITKB links when applicable (gmoore02)