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This is an unofficial draft |
- Description of the problem
- summary of any incidents relating to the problem
- Impact (including as many details as possible)
- how often the problem occurs
- number of people affected
- what does the problem cost the university
- Root Cause Analysis:
- details of all diagnostic and recovery steps that were taken
- Possible solutions:
- identify as many solutions/workarounds as possible
- Discussion of action items: