Overview
Landesk 9 introduced role based rights and Tufts has
Roles
Landesk Administrator
Group Admin
- Field Support
Field support is the role most often used for anyone who does a lot of desktop support. Similar to the helpdesk role, field support can use remote control tools, view security and patch information, and view reports. The field support role has the ability to view and deploy scripts, landesk agents, software packages, provisioning templates, and can edit reports.
- Content Creator
Content Creator has very similar permissions to field support. The primary differences are that content creators can edit and create scripts, distribution packages, delivery methods, and provisioning templates. Content creator is also the lowest group that has the ability to view software license monitoring information.
- Helpdesk
Helpdesk is the most basic role currently available. The helpdesk role only has access to use remote control tools, and can view reports and patch and compliance information. As one might expect, this role is most appropriate for any helpdesk staff who do not need to use more complex tasks. The helpdesk role also works well for managers or others who do not need the desktop support functions of landesk but might need access to the reports and other information available.