Overview

If an ActiveSync device (i.e. a mobile device set to sync with Exchange via ActiveSync) is lost or stolen and can't be recovered, we recommend using the "Wipe Device" option from OWA.

NOTE:

This will permanently delete all data (not just email) from the device.

Procedure

For the mobile device/account owner:

Log into OWA (http://exchange.tufts.edu)
Click the "Options" button in the top right
Select "See All Options"
In the left sidebar, select "Phone"
At the top, click "Mobile Phones"
You will see a list of any mobile devices that are synced with this account. Find the appropriate device using the name/phone number/last sync time and select "Wipe Device."

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