Remote Wipe an ActiveSync Device from OWA

Owned by Molly.Clark
Last updated: Oct 02, 2012Version comment

Overview

If an ActiveSync device (i.e. a mobile device set to sync with Exchange via ActiveSync) is lost or stolen and can't be recovered, we recommend using the "Wipe Device" option from OWA.

NOTE:

This will permanently delete all data (not just email) from the device.

Procedure

For the mobile device/account owner:

  1. Log into OWA (http://exchange.tufts.edu)
  2. Click the "Options" button in the top right
  3. Select "See All Options"
  4. In the left sidebar, select "Phone"
  5. At the top, click "Mobile Phones"
  6. You will see a list of any mobile devices that are synced with this account. Find the appropriate device using the name/phone number/last sync time and select "Wipe Device."

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