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Tufts has an Automated Call Distribution System that is used by most of the IT Support Centers

The Management Console is called Contact Center and is available via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7, 8, or 9 is required for all features.  Internet Explorer 10 is not currently working.

Features

  • Ability to report through a web-based system
  • Ability to have a Menu System for callers
  • Ability to have a Message of the Day for callers
  • Ability to distribute phone calls to logged in users in a defined pattern

Requirements

  • Specific model of multi-line phone is required
  • No labels

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.