Overview
This page serves to outline all the important information that IT groups will need to know for the LANDesk 9.5 SP1 Upgrade.
General Info
The upgrade is currently scheduled for Tuesday, August 13th. It has been delayed for 1 week due to a few bugs identified during testing.
What does my IT department need to do before the upgrade?
Preparing for Landesk 9.5 SP1 details what information will be migrated from out existing Landesk Server to the new one. IT groups need to delete old unnecessary distribuion packages and queries on the production.
Testing for Landesk 9.5 SP1 details information on how IT groups can test Landesk 9.5 prior.
Finally, IT groups should read over the list of the Important Changes with Landesk 9.5 SP1. There are some configuration changes and groups should review them so they are prepared. Any concerns or objections to the configuration changes can be directed to support-systems@tufts.edu.
How does my IT group need to do for the upgrade itself?
For the upgrade process itself, Support Systems will create a scheduled task to distribute the Landesk 9.5 SP1 agents to all computers that current have landesk installed. Any computers with the:
- Tufts_90_SP3_Default_3-27-2012
- Tufts_90_SP3_MAC_Default_3-27-2012
- Tufts_90_SP2_MAC_Default_6-6-2011
- Tufts_90_SP2_Default_5-19-2011
Agent will receive the new default Agent. Similarly, any computers with a No Permission agent will receive the new 9.5 SP1 No Permission agent.
Any IT groups with equipment or other computers that should not have software automatically patched should contact support-systems@tufts.edu to identify the best solution for those machines.
IT groups which manage their own GPOs will be responsible for updating these GPOs to use the new agents on the day of the upgrade.
What does my IT department need to do after the upgrade?
After the upgrade, any IT department using Provisioning templates will need to review and update some of the actions. The actions that generally require updating are: Installing the Landesk agent, HII, and CTOS
Known Issues
EISS is currently investigating the following issues:
- Cloud Services Appliance (aka Management Gateway)
- vPro issues
- In Landesk 9.5 SP1, WinPE does not automatically assign drive letters to partitions after imaging. In order for your provisioning templates to work properly, you need to add a partition action before the inject script step. The partition action should mount drive 0 partition 2 as the D drive.
If anyone comes across other issues, please submit them to support-systems@tufts.edu