Landesk 9.6 Upgrade Landing Page

Owned by George Moore (Deactivated)
Last updated: Jun 02, 2015 by Former user (Deleted)

Overview

This page serves to outline all the important information that IT groups will need to know for the LANDesk 9.6 SP2 Upgrade.

General Info

The upgrade is scheduled for last week of May 2015.  It may be delayed for 1-2 weeks if major bugs are identified during testing.

What does my IT group need to do before the upgrade?

Preparing for Landesk 9.6 SP2 details what information will be migrated from out existing Landesk Server to the new one. IT groups need to delete old unnecessary distribution packages and queries on the production.

Testing for Landesk 9.6 details information on how IT groups can test Landesk 9.6 SP1 prior.

Finally, IT groups should read over the list of the Important Changes with Landesk 9.6. There are some configuration changes and groups should review them so they are prepared. Any concerns or objections to the configuration changes can be directed to support-systems@tufts.edu.

What does my IT group need to do for the upgrade itself?

For the upgrade process itself, Support Systems will create a scheduled task to distribute the Landesk 9.6 PS1 agents to all computers that current have Landesk agent installed.

Any IT groups with equipment or other computers that should not have software automatically patched should contact support-systems@tufts.edu to identify the best solution for those machines.

IT groups which manage their own GPOs will be responsible for updating these GPOs to use the new agents on the day of the upgrade.

What does my IT department need to do after the upgrade?

After the upgrade, any IT department using Provisioning templates will need to review and update some of the actions. The actions that generally require updating are: installing the Landesk agent, deploy image, etc.

As usual, EI Support Systems will have standard provisioning templates ready before moving to production. During the testing period there will be some templates available, but they will be modified for testing purposes without formal notification.

Known Issues

  • If anyone comes across other issues, please submit them to support-systems@tufts.edu

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.