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TTS Staff
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Elizabeth Storrs
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researching
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Bug Description
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SMS messages not getting to test accounts
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Jira Link
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Troubleshooting/Research
https://knowledge.technolutions.com/hc/en-us/articles/3600330261914411539400091-TextMobile-MessagingSMS-SMSInbox#user-Overview#communicationspecific-methodsnumbers-0-0
- credits bought
- A2P configuration complete---NOPE--need campaign info set up
- inbox assigned
Meeting with Alessa to see what they have done in TUSMGP
didn't setup Inbox at all
have very robust consent in place~ are asking people when they register for events if it is okay to text them
When trying to connect from the individual record, I do not get text as an option:
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Resolution Steps
Ask Laura to set up A2P campaign parameters, and that worked!