Tufts has an Automated Call Distribution System that is used by most of the IT Support Centers
Web Reporting Access The Management Console is called Contact Center and is available via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7, 8, or 9 is required for all features. Internet Explorer 10 is not currently working.
Features
- Ability to report through a web-based system
- Ability to have a Menu System for callers
- Ability to have a Message of the Day for callers
- Ability to distribute phone calls to logged in users in a defined pattern
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