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Help Desk is the most basic role currently available. The helpdesk role only has access to use remote control tools, and can view reports and patch and compliance information. As one might expect, this role is most appropriate for any helpdesk staff who do not need to use more complex tasks. The helpdesk role also works well for managers or others who do not need the desktop support functions of LANDesk but might need access to the reports and other information available.
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