The HDI Customer Satisfaction Index is a web-based customer satisfaction surveying service, providing an efficient and affordable way for you to understand your customers' satisfaction.
OIT, UIT, ITS, and HHSL-ITS have a current subscription to the service.
For more information about the service, please visit https://www.thinkhdi-csi.com
TechConnect is configured to send data via e-mail to HDI CSI.
HDI CSI can be configured to send a survey to any percentage of Incidents/Requests. Currently the recommended setting is 30% of all tickets at random. There is also a setting that prevents one person from getting more than one survey every 30 days.
The data currently being sent is listed below.
[csi] [supportcenter key="XXXXXXXXX"] [incident] [incidentid]INC00111111[/incidentid] [dtclosed]06-27-2012 11:27:52 EDT[/dtclosed] [email]FirstName.LastName@tufts.edu[/email] [firstname]Joe[/firstname] [lastname]Public[/lastname] [agent1]John Doe (utln)[/agent1] [catmaj]Major Category[catmaj] [catmin]Minor Category[/catmin] [desc]Description[/desc] [/incident] [/supportcenter] [/csi]