TTS Computer Labs & Support

TTS Managed Computer Labs & Support – Documentation

 

Eaton Lab

General Information:

Owned and Operated by TTS – student staff

Lab hours on http://ase.tufts.edu/its/labeaton.htm

Imaged once a year or as needed

Pay for Print System, Vendor (Conway) provides printer hardware services and supplies (For Repairs 603-889-8563)

MDS is vendor for Pharos software – contacted through Conway, but typically work directly with MDS (Matt Carlin)

JumboCash machine, maintained by Dining Services Contact: Sonya Johson

 

Areas of extended support:

-Spanish language placement exam, typically takes place the Thursday of Orientation Week. Contact: Marta Rosso-O’Laughlin. (Set homepage on Macs and PCs to testing site)

-imPACT Concussion Testing, now online. Athletes are sent to the lab to take test independently. Contact: Pat Cordeiro

-New student (Freshmen, Grad Students etc.) class registration occurs Thursday afternoon, Friday, and Saturday of Orientation Week. Requires early opening of lab on Saturday morning. At least one staff member that has admin rights to reset/create Tufts accounts is onsite for all 3 days.

 

Basic Information:

The main entrance of the Eaton Computer Lab is located on the main floor of Eaton Hall, at the top of the hill just on the academic quad. Look for it between Goddard Chapel and Miner Hall and opposite of Braker Hall. It is a public use lab intended for general use and therefore is not set up or available for class reservations.

Students may receive assistance with resetting Tufts Account passwords at this location during lab hours of operation. A Student Accounts Administrator is available for assistance with advanced account issues during 9am-5pm.

In previous semesters, students participating in the ChBE laptop program who are experiencing problems with their devices can drop off the device at the main desk for service. This location has now been changed to Arena.

Requirements:

A valid, government issued photo I.D. or Tufts I.D. is required if a student requests advanced account management beyond the self-service options available via Tufts Tools.

How To:

All computers in the computer lab are joined to the Tufts Domain. To access the computers, login with Tufts username and password. Alternatively, computer lab staff can log users in with a generic account, although using Tufts credentials is highly recommended.

Fee:

Pay for Print:

Black and white prints are 10 cents per page, 15 cents for two-sided printing.

Color prints are 30 cents per page, 45 cents for two-sided printing.

May require purchase of licenses for software not already installed in lab:

http://ase.tufts.edu/its/labSoftwarePurchase.htm

  

Related Links: (We need to make changes to old ITS website)

http://ase.tufts.edu/its/labEaton.htm

http://it.tufts.edu/public-labs

http://ase.tufts.edu/its/labPrinting.htm

http://ase.tufts.edu/its/labSoftwareRequest.aspx

Level of Support:

General Support: Student workers

Advanced Support for Computer Lab: Computer Lab Support team (Dean Gasinowski)

User counts:

Done hourly for number of students using lab.

This is a scheduled task: 1 minute before each hour a Word Document reminder comes up

New Scheduled task: at top of every hour opens UserCounts excel sheet.

Student will then enter number of people in the lab then saves to server. (130.64.30.30)

Lab Shared settings - WorkGroup Manager (runs off asitslabsdumbo Mac Mini Server)

(130.64.30.35) – also need to add this location on each client

(Add to the Tufts Domain, and LDAP)

When adding to the domain in Directory Utility: (important)

Check the box for “require mobile account at login”

Uncheck the box for “ force home directory” and “require confirmation before creating a mobile account”

 

Disabling iCloud sign-in pop-up message: (Terminal Command)

 

sudo defaults write /System/Library/User\ Template/Non_localized/Library/Preferences/com.apple.SetupAssistant DidSeeCloudSetup -bool TRUE

Custom Plist files implemented through Workgroup Manager

Finder Customization (doesn’t default to ‘All My Files’ in new window)

com.apple.finder.plist

com.apple.sidebarlists.plist

Change natural scrolling for all users

Add com.apple.swipescrolldirection false” (Boolean) in .GlobalPreferences plist.

Default Double side print for all users

Create custom plist called “com.apple.print.custompresets.forprinter.mcx_0”  (plist file on CSS server)

//To disable reopening windows when logging back in

*http://osxdaily.com/2011/08/25/disable-reopen-windows-when-logging-back-in-in-mac-os-x-lion-completely*

Installed Software (PC side of Lab):

Accent Express

Adobe Acrobat XI Pro

Adobe Dreamweaver CC

Adobe Fireworks CS6

Adobe Illustrator CC

Adobe InDesign CC
Adobe Photoshop CC

Antidote

ArcCatalog 10.1

ArcGlobe 10.1

ArcMap 10.1

ArcScene 10.1

Audacity

Belnder

Correcteur101

DageshPro

DataFerrett

Diet Analysis Plus 9

Ecobeaker

EPI6

Express Scribe

Google Chrome

Google Earth

Internet Explorer

iTunes

Le Visuel

Mathcad 15

Mathematica 9

Matlab R2012 B

MEGA 5.2

Microsoft Office 2010

NLS DB Investigator

Quantum GIS Desktop

SAS 9.3

SilverMtn

SketchUp

SPSS 21 – University License

StataIC 13 -

Statistix

Ucinet 6

Windows Live Movie Maker

 

 

Installed Software (MAC side of Lab):

Adobe After Effects

Adobe Audition

Adobe Acrobat XI Pro

Adobe Bridge

Adobe Dreamweaver

Adobe Edge

Adobe Fireworks

Adobe Flash

Adobe Illustrator

Adobe inCopy

Adobe InDesign

Adobe Photoshop CC

Adobe Prelude

Adobe Premiere Pro

Automator

Firefox

Facetime

DVD Player

Garage Band

IBM SPSS 22 – University License

IBooks Author

iCal

iChat

iMovie

IPhoto

iTunes

Mail

Mathematica

Microsoft Office 2011

Microsoft Silverlight

PhotoBooth

Quicktime

Readiris Pro 11.6

Safari

Stata 13 – lab license

TextEdit

Stickies

Xcode

 

Eaton iMac Machine Info – Total 27 Machines

 

 

Eaton PC Machine info -  Total: 59 machines

Optiplex 960 – 3GHz Intel Core 2 Duo RAM- 4GB HD-500GB. Warranty: 4/29/14

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Eaton 208:

Instructional Lab; PCs owned and operated by TTS

Same setup as Eaton PCs.

Affiliation

Undergraduate Student
Graduate Student
Incoming Student
Faculty
Researcher
Staff
IT Professional

Schools and Divisions

Arts & Sciences
Central Administration
Engineering
Fletcher
Friedman School of Nutrition, Science and Policy
Sackler School of Graduate Biomedical Sciences
Tufts Cummings School of Veterinary Medicine
Tufts School of Dental Medicine
Tufts School of Medicine

Basic Information:

The ITS Instructional Lab is a PC Lab with 18 workstations available for teaching. (classroom computer lab) – reservations are made through R25/SARS

Requirements:

Faculty and Staff can reserve the ITS Instructional Lab @ Eaton Hall (Eaton 208) for instructional use through “https://it.tufts.edu/roomres”

How To:

http://ase.tufts.edu/its/trainDocuments/eaton208Reference.pdf

Related Links:

http://ase.tufts.edu/its/labEaton208.htm

http://it.tufts.edu/public-labs

http://ase.tufts.edu/its/labPrinting.htm

http://ase.tufts.edu/its/labSoftwareRequest.aspx

Level of Support:

Student staff @ Eaton Computer Lab provide general use support. Advanced support forwarded to computer lab staff. They also have access to the code to unlock the location.

Hours of Support:

General use support provided by student staff @ Eaton Computer Lab during lab operating hours.

Technical Documentation:

Escalation and Routing:

General use: Student Staff

Advanced support/all other issues: Computer Lab Support Staff

Dependencies:

Computers are all joined to Tufts domain. Therefore, all users must login to computers using Tufts Accounts.

Software Installed:

Same software as Eaton lab PCs

Hardware Listing:

_______________________________________________________

Mark Lab: Managed by - Tisch Library

 

Affiliation

Undergraduate Student
Graduate Student
Incoming Student
Faculty
Researcher
Staff
IT Professional

Schools and Divisions

Arts & Sciences
Central Administration
Engineering
Fletcher
Friedman School of Nutrition, Science and Policy
Sackler School of Graduate Biomedical Sciences
Tufts Cummings School of Veterinary Medicine
Tufts School of Dental Medicine
Tufts School of Medicine

Basic Information:

The Mark Lab is located in the basement of the Tisch Library. This computer lab is not open to the general public, but is booked by specific classes and librarians. If the Instructional Lab (Eaton 208) is booked, the Mark Computer Lab may be reserved on a space available basis.

Shared Drives: Lab temp drive, Mounted P: drives, Training Temp

Additional Levels of Support: MAT exam, STATA classes, Impact Testing

Custom rEFIt dual boot menu. Customized image at startup also with rEFit script. http://refit.sourceforge.net/*                                       

*Includes custom icons and a default boot into Mac side if the user doesn’t select within 1 minute.

Shared Start Menu and GPO settings for all Mark lab PC computers.

Shared dock and settings with Workgroup manager on the Mac side.

All Windows 7 side machines are on the domain for Tufts UTLN.

Software Installed PC side:

Adobe Creative Cloud -- covered under University CC license

(Acrobat XI Pro, Adobe Dreamweaver, Adobe Edge Animate, Adobe Extension Manager, Adobe Fireworks, Adobe Flash Professional, Adobe Forms Central, Adobe Help, Adobe Illustrator, Adobe InCopy, Adobe InDesign, Adobe Media Encoder, Adobe Photoshop Lightroom, Adobe Photoshop, Adobe Premiere Pro)

Google Chrome – free license

Internet Explorer – free license

Mozilla Firefox – free license

Diet Analysis Plus 8.0 – expired license -To renew: (kevin carroll 855-236-4224 ext:9011) case number 2289591 (removed software until further notice)

Ecobeaker 2.0 - Lab license (do not need to renew – software isn’t offered anymore)

File Maker Pro 11- volume key licensed for Mark lab  (no expiration)

LISREL 8.54 Student – Student edition – free download

R 3.0.2 – Statistical Computing – free download

Windows DVD Maker and Media Player – free with Windows 7

DNASP5 Version 5.10.01 – www.ub.edu/dnasp (Free download and license)

Department of Genetics – University of Barcelona

Mega 5.1  – free license www.megasoftware.net/mega.php

Greek Software: GRAMMA (requires Athenian Windows 7 Font)

Site license: do not need to renew (www.centaursystem.com/catalog/gramma.html)

Mat Exam 3.0.0.22 – (does not required annual renewal) (event)

They have a special login for test:  USERNAME: matexam Password: "Mm!"

They have proctors who run this exam from Mark lab computers. Each computer has a specific code to run the software.

OfficeScan -- University License

CHIPendale statistical software – free

IBM SPSS Statistics 22 – campus wide license

STATA IC 13.0 – perpetual (Bidiak Amana has license key and CD for lab)

Stata licenses are generally purchased before the start of the Fall Semester. Contact Stata for quotes:

Contact: Ben Krauss <bkrauss@stata.com> for quotes

Eaton Lab: 78 perpetual lab licenses  

Fletcher: 12-user Stata/IC NETWORK license and 12-user Stata/IC 13 LAB license 

Lab license Serial Number: 301306211450 Licensed to Tufts University

Microsoft Office 2011 -- University  wide license

LANDesk  -- University wide license

Mark Lab- MAC side – Software installed

Adobe Creative Cloud – covered under University CC license

(Acrobat XI Pro, Adobe Dreamweaver, Adobe Edge Animate, Adobe Extension Manager, Adobe Fireworks, Adobe Flash Professional, Adobe Forms Central, Adobe Help, Adobe Illustrator, Adobe InCopy, Adobe InDesign, Adobe Media Encoder, Adobe Photoshop Lightroom, Adobe Photoshop, Adobe Premiere Pro)

Audacity 1.314 – Free Digital Audio Editor 

Automator Version 2.1.1 – do not need to renew

Google Chrome – free license

Safari – free license

Mozilla Firefox – free license

Microsoft Office 2011 -- University wide license

Symantec Antivirus for Mac -- University wide license

LANDesk - -- University  wide license

Standard Apple Applications -- included with MAC OSX


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How To:

The Mark Computer Lab in the basement of Tisch Library may be reserved on a space available basis by contacting Laurie Sabol to book the lab or emailing: MTischLibrary103-MarkComputerLab@tufts.edu.

Level of Support:

Computer Lab Support team supports the computer configuration and functionality of this training lab. (Dean Gasinowski)

Hours of Support:

Monday - Friday, 9am-5pm

Technical Documentation:

Escalation and Routing:

For computer issues, please contact: IT@tufts.edu

To reserve lab if Eaton 208 is already reserved: contact: Laurie Sabol to book the lab or emailing: MTischLibrary103-MarkComputerLab@tufts.edu.

Additional Information:

Macs setup with Boot Camp, providing access to both Apple and Windows OS

Uses rFEIt to display OS selection menu at startup – after 1 minute defaults to MAC partition