Technician Toolbox

As a technician working on Exchange migrations, here are some tools and information you may need:

Links and shares

Domain Credentials (Active Directory)

• Software drives: \\titan\software$\FSP\
• Script drives: \\titan\uit-e2010scripts$\
• Addrload Manual: \\titan\uit-e2010scripts$\AddrLoad\Enterprise Edition Manual.doc\

Trumpeter Credentials (Enterprise Directory)

• JIRA: https://tools.uit.tufts.edu/jira/browse/EXCHANGE
  • This site contains tickets relating to current or resolved issues relating to Exchange 2010 migration
• FSP Knowledgebase: https://wikis.uit.tufts.edu/confluence/display/exchange2010/Exchange
  • This site is for FPS's only and contains documentation relating to support and issues with Exchange 2010 migration
• Public Knowledgebase (Info Exchange): https://wikis.uit.tufts.edu/confluence/display/infoexchange/Home
  • This is a public, client-facing site containing basic information about migration, user guides, and FAQ's
• Exchange Connection Information: https://intranet.uit.tufts.edu/confluence/display/EMPP3/Exch2007

Support contact information

All campuses

• Mail Hotline
  • x7-MAIL or information-exchange@tufts.edu

Medford/Somerville Campus

• UITSC
  • x7-3376 or uitsc@tufts.edu
• ITS Helpdesk
  • x7-5898 or helpdesk@ase.tufts.edu

Boston Campus

• OIT
  • x6-0331 or oit@tufts.edu
• Dental ITS
  • x6-0489 or x6-3509 or den_infosys@elist.tufts.edu
• HNRC Helpdesk
  • x6-3345 or x6-3348 or scicomp-hnrc@tufts.edu
• HHSL ITS Helpdesk
  • x6-2947 or hhsl-its@tufts.edu

Grafton Campus

• Grafton ITS Helpdesk
  • x8-8777

Lee Raymond

• lee.raymond@tufts.edu
• 508-631-3772

Campus maps

• Medford/Somerville: http://campusmaps.tufts.edu/medford/
• Boston: http://campusmaps.tufts.edu/boston/
• Grafton: http://campusmaps.tufts.edu/grafton/

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