Overview
If an ActiveSync device (i.e. a mobile device set to sync with Exchange via ActiveSync) is lost or stolen and can't be recovered, we recommend using the "Wipe Device" option from OWA.
NOTE:
This will permanently delete all data (not just email) from the device.
Procedure
For the mobile device/account owner:
- Log into OWA (http://exchange.tufts.edu)
- Click the "Options" button in the top right
- Select "See All Options"
- In the left sidebar, select "Phone"
- At the top, click "Mobile Phones"
- You will see a list of any mobile devices that are synced with this account. Find the appropriate device using the name/phone number/last sync time and select "Wipe Device."