Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

Verify the latest LANDesk agent is installed and configured

With the LANDesk Cloud Services Appliance you can now remote control clients off-campus that already have the LANDesk agent installed.  Before this will work properly your clients must have the latest LANDesk agent installed so that automatic gateway switching will work properly.   All clients were updated on the network shares as of 6/19/2012 with the appropriate patches.  It is recommended that you either deploy the latest LANDesk agents to your clients either using a schedule agent deploy via the LANDesk console or using an AdvanceAgent group policy.

You can also download the latest LANDesk agents here: \\titan.tccs.tufts.edu\software$\Public\LANDesk Agents\90_SP3

You must also have the latest component patches LD90-SP3-CP_RC-2012-0605.zip and LD90-SP3-CP_BASE-2012-0605.zip installed on your remote LANDesk console in order to remote into machines using the LANDesk Cloud Services Appliance.

To check to see if your LANDesk client is configured properly you can launch BrokerConfig.exe on the client PC under C:\Program Files\LANDesk\LDClient

Verify that "landesk-gateway.uit.tufts.edu" is configured under Management Gateway

Clients that also have the latest LANDesk agent will report their Common Base Agent 8 version as 9.0.3.11 

  • No labels

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.