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Slate Instance

TUH/GSBS

Requestor/Reporter

Laura Felch

TTS Staff

Elizabeth Storrs

Date

2/9/2024

Status

researching

Bug Description

SMS messages not getting to test accounts

Jira Link

Troubleshooting/Research

https://knowledge.technolutions.com/hc/en-us/articles/360033026191-Text-Messaging-SMS-Overview#configurations-0-1

https://knowledge.technolutions.com/hc/en-us/articles/4411539400091-Mobile-SMS-Inbox#user-specific-numbers-0-0

  • credits bought
  • A2P configuration complete---NOPE--need campaign info set up
  • inbox assigned

Meeting with Alessa to see what they have done in TUSMGP

  • didn't setup Inbox at all

  • have very robust consent in place~ are asking people when they register for events if it is okay to text them

When trying to connect from the individual record, I do not get text as an option:

image-20240212-152110.png

Resolution Steps

Ask Laura to set up A2P campaign parameters.

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