Verify the latest LANDesk agent is installed and configured
With Before the LANDesk Cloud Services Appliance you can now remote control clients off-campus that already have the LANDesk agent installed. Before this (LANDesk Management Gateway) will work properly your clients must have the latest LANDesk agent installed so that automatic gateway switching will work properly. All clients were updated on the network shares as of 6/19/2012 with the appropriate patches. It is recommended that you either deploy the latest LANDesk agents to your clients either using a schedule agent deploy via the LANDesk console or using an AdvanceAgent group policy.
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You must also have the latest component patches LD90-SP3-CP_RC-2012-0605.zip and LD90-SP3-CP_BASE-2012-0605.zip installed on your remote LANDesk console in order to remote into machines using the LANDesk Cloud Services Appliance.
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Verify that "landesk-gateway.uit.tufts.edu" is configured under Management Gateway.
Clients that also have the latest LANDesk agent will report their Common Base Agent 8 version as 9.0.3.11
On the client PC with the latest LANDesk agent installed you should be able to switch the client back and forth from direct mode to gateway mode. Clients will automatically switch to gatway mode when they're off campus or unable to communicate directly with the LANDesk Core Server.
Client in direct mode while on campus and able to communicate with LANDesk core.
Client in Gateway mode connected via LANDesk Gateway Appliance.
