TTS Managed Computer Labs & Support – Documentation
Eaton Lab
General Information:
Owned and Operated by TTS – student staff
Lab hours on http://ase.tufts.edu/its/labeaton.htm
Imaged once a year or as needed
Pay for Print System, Vendor (Conway) provides printer hardware services and supplies (For Repairs 603-889-8563)
MDS is vendor for Pharos software – contacted through Conway, but typically work directly with MDS (Matt Carlin)
JumboCash machine, maintained by Dining Services Contact: Sonya Johson
Areas of extended support:
-Spanish language placement exam, typically takes place the Thursday of Orientation Week. Contact: Marta Rosso-O’Laughlin. (Set homepage on Macs and PCs to testing site)
-imPACT Concussion Testing, now online. Athletes are sent to the lab to take test independently. Contact: Pat Cordeiro
-New student (Freshmen, Grad Students etc.) class registration occurs Thursday afternoon, Friday, and Saturday of Orientation Week. Requires early opening of lab on Saturday morning. At least one staff member that has admin rights to reset/create Tufts accounts is onsite for all 3 days.
Basic Information:
The main entrance of the Eaton Computer Lab is located on the main floor of Eaton Hall, at the top of the hill just on the academic quad. Look for it between Goddard Chapel and Miner Hall and opposite of Braker Hall. It is a public use lab intended for general use and therefore is not set up or available for class reservations.
Students may receive assistance with resetting Tufts Account passwords at this location during lab hours of operation. A Student Accounts Administrator is available for assistance with advanced account issues during 9am-5pm.
In previous semesters, students participating in the ChBE laptop program who are experiencing problems with their devices can drop off the device at the main desk for service. This location has now been changed to Arena.
Requirements:
A valid, government issued photo I.D. or Tufts I.D. is required if a student requests advanced account management beyond the self-service options available via Tufts Tools.
How To:
All computers in the computer lab are joined to the Tufts Domain. To access the computers, login with Tufts username and password. Alternatively, computer lab staff can log users in with a generic account, although using Tufts credentials is highly recommended.
Fee:
Pay for Print:
Black and white prints are 10 cents per page, 15 cents for two-sided printing.
Color prints are 30 cents per page, 45 cents for two-sided printing.
May require purchase of licenses for software not already installed in lab:
http://ase.tufts.edu/its/labSoftwarePurchase.htm
Related Links: (We need to make changes to old ITS website)
http://ase.tufts.edu/its/labEaton.htm
http://it.tufts.edu/public-labs
http://ase.tufts.edu/its/labPrinting.htm
http://ase.tufts.edu/its/labSoftwareRequest.aspx
Level of Support:
General Support: Student workers
Advanced Support for Computer Lab: Computer Lab Support team (Dean Gasinowski)
User counts:
Done hourly for number of students using lab.
This is a scheduled task: 1 minute before each hour a Word Document reminder comes up
New Scheduled task: at top of every hour opens UserCounts excel sheet.
Student will then enter number of people in the lab then saves to server. (130.64.30.30)
Lab Shared settings - WorkGroup Manager (runs off asitslabsdumbo Mac Mini Server)
(130.64.30.35) – also need to add this location on each client
(Add to the Tufts Domain, and LDAP)
When adding to the domain in Directory Utility: (important)
Check the box for “require mobile account at login”
Uncheck the box for “ force home directory” and “require confirmation before creating a mobile account”
Disabling iCloud sign-in pop-up message: (Terminal Command)
sudo defaults write /System/Library/User\ Template/Non_localized/Library/Preferences/com.apple.SetupAssistant DidSeeCloudSetup -bool TRUE
Custom Plist files implemented through Workgroup Manager
Finder Customization (doesn’t default to ‘All My Files’ in new window)
com.apple.finder.plist
com.apple.sidebarlists.plist
Change natural scrolling for all users
Add com.apple.swipescrolldirection false” (Boolean) in .GlobalPreferences plist.
Default Double side print for all users
Create custom plist called “com.apple.print.custompresets.forprinter.mcx_0” (plist file on CSS server)
//To disable reopening windows when logging back in
Installed Software (PC side of Lab):
Accent Express
Adobe Acrobat XI Pro
Adobe Dreamweaver CC
Adobe Fireworks CS6
Adobe Illustrator CC
Adobe InDesign CC
Adobe Photoshop CC
Antidote
ArcCatalog 10.1
ArcGlobe 10.1
ArcMap 10.1
ArcScene 10.1
Audacity
Belnder
Correcteur101
DageshPro
DataFerrett
Diet Analysis Plus 9
Ecobeaker
EPI6
Express Scribe
Google Chrome
Google Earth
Internet Explorer
iTunes
Le Visuel
Mathcad 15
Mathematica 9
Matlab R2012 B
MEGA 5.2
Microsoft Office 2010
NLS DB Investigator
Quantum GIS Desktop
SAS 9.3
SilverMtn
SketchUp
SPSS 21 – University License
StataIC 13 -
Statistix
Ucinet 6
Windows Live Movie Maker
Installed Software (MAC side of Lab):
Adobe After Effects
Adobe Audition
Adobe Acrobat XI Pro
Adobe Bridge
Adobe Dreamweaver
Adobe Edge
Adobe Fireworks
Adobe Flash
Adobe Illustrator
Adobe inCopy
Adobe InDesign
Adobe Photoshop CC
Adobe Prelude
Adobe Premiere Pro
Automator
Firefox
Facetime
DVD Player
Garage Band
IBM SPSS 22 – University License
IBooks Author
iCal
iChat
iMovie
IPhoto
iTunes
Mathematica
Microsoft Office 2011
Microsoft Silverlight
PhotoBooth
Quicktime
Readiris Pro 11.6
Safari
Stata 13 – lab license
TextEdit
Stickies
Xcode
Eaton iMac Machine Info – Total 27 Machines
Station# | Mac address | Serial# | AppleCare |
i1 | 3C:07:54:34:F6:59 | D25GR0Q2DHJR | 22-Nov-14 |
i2 | 3C:07:54:45:6A:76 | D25GR0LADHJR | 22-Nov-14 |
i3 | 3C:07:54:44:E3:D8 | D25GR0NYDHJR | 22-Nov-14 |
i4 | 3C:07:54:44:DF:DF | D25GR0R4DHJR | 22-Nov-14 |
i5 | 3C:07:54:44:DD:1B | D25GR0Q8DHJR | 22-Nov-14 |
i6 | 3C:07:54:38:9D:8D | D25GR0SJDHJR | 22-Nov-14 |
i7 | 3C:07:54:38:BF:D3 | D25GR0S3DHJR | 22-Nov-14 |
i8 | 3C:07:54:45:1C:AF | D25GR0KWDHJR | 22-Nov-14 |
i9 | 3C:07:54:34:E4:A8 | D25GR0SLDHJR | 22-Nov-14 |
i10 | 3C:07:54:44:C0:F5 | D25GR0QQDHJR | 22-Nov-14 |
i11 | 3C:07:54:45:17:06 | D25GR0SXDHJR | 22-Nov-14 |
i12 | 3C:07:54:3A:B1:0C | D25GR0LSDHJR | 22-Nov-14 |
i13 | 3C:07:54:45:7E:97 | D25GR0SMDHJR | 22-Nov-14 |
i14 | 3C:07:54:47:5C:31 | D25GR0S8DHJR | 22-Nov-14 |
i15 | 3C:07:54:44:D5:0B | D25GR0TDDHJR | 22-Nov-14 |
i16 | 3C:07:54:44:C7:E8 | D25GR0QEDHJR | 22-Nov-14 |
i17 | 3C:07:54:3B:64:88 | D25GR0L3DHJR | 22-Nov-14 |
i18 | 3C:07:54:47:61:66 | D25GR0RGDHJR | 22-Nov-14 |
i19 | 3C:07:54:34:E7:8D | D25GR0SGDHJR | 22-Nov-14 |
i20 | 3C:07:54:44:E2:BF | D25GR0QWDHJR | 22-Nov-14 |
i21 | 3C:07:54:3A:58:95 | D25GR0LUDHJR | 22-Nov-14 |
i22 | 3C:07:54:34:BB:B5 | D25GR0NGDHJR | 22-Nov-14 |
i23 | 3C:07:54:3C:C6:31 | D25GR0NQDHJR | 22-Nov-14 |
i24 | 3C:07:54:3C:B4:D1 | D25GR0LYDHJR | 22-Nov-14 |
i25 | 3C:07:54:38:B7:D0 | D25GR0L8DHJR | 22-Nov-14 |
i26 | 3C:07:54:45:88:8E | D25GR0SBDHJR | 22-Nov-14 |
UC | 3c:07:54:34:f7:4e | D25GR0SKDHJR | 22-Nov-14 |
Eaton PC Machine info - Total: 59 machines
Optiplex 960 – 3GHz Intel Core 2 Duo RAM- 4GB HD-500GB. Warranty: 4/29/14
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Station #
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Dell Srvc. Number
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NIC Address
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...
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Exp Date
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Totals
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1
...
4DJ8RL1
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B8-AC-6F-7C-C5-A2
...
...
...
4/29/14
...
...
2
...
4DYCRL1
...
B8-AC-6F-7C-C4-D1
...
...
...
4/29/14
...
...
3
...
4DJBRL1
...
B8-AC-6F-7C-D0-99
...
...
...
4/29/14
...
...
4
...
4DSFRL1
...
B8-AC-6F-7C-C5-D7
...
...
...
4/29/14
...
...
5
...
4F3FRL1
...
B8-AC-6F-7C-C4-78
...
...
...
4/29/14
...
...
6
...
4F0CRL1
...
B8-AC-6F-7C-C4-30
...
...
...
4/29/14
...
...
7
...
4D17RL1
...
B8-AC-6F-7C-C4-04
...
...
...
4/29/14
...
...
8
...
4DHDRL1
...
B8-AC-6F-7C-D0-48
...
...
...
4/29/14
...
...
9
...
4DZBRL1
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B8-AC-6F-7C-C2-E5
...
...
...
4/29/14
...
...
10
...
4DS8RL1
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B8-AC-6F-7C-C5-C3
...
...
...
4/29/14
...
...
11
...
4DTBRL1
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B8-AC-6F-7C-C5-D2
...
...
...
4/29/14
...
...
12
...
4DWCRL1
...
B8-AC-6F-7C-D0-0A
...
...
...
4/29/14
...
...
13
...
4F79RL1
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B8-AC-6F-7C-C4-39
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...
...
4/29/14
...
...
14
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4DTFRL1
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B8-AC-6F-7C-CF-F9
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...
...
4/29/14
...
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15
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4F3DRL1
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B8-AC-6F-7C-C4-35
...
...
...
4/29/14
...
...
16
...
4F3BRL1
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B8-AC-6F-7C-C4-B6
...
...
...
4/29/14
...
...
17
...
4F2CRL1
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B8-AC-6F-7C-C4-C7
...
...
...
4/29/14
...
...
18
...
4F78RL1
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B8-AC-6F-7C-C4-33
...
...
...
4/29/14
...
...
19
...
4DNDRL1
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B8-AC-6F-7C-C5-23
...
...
...
4/29/14
...
...
20
...
4F08RL1
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B8-AC-6F-7C-C4-2A
...
...
...
4/29/14
...
...
21
...
4F48RL1
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B8-AC-6F-7CC4-8F
...
...
...
4/29/14
...
...
22
...
4DX9RL1
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B8-AC-6F-7C-CE-9E
...
...
...
4/29/14
...
...
23
...
4DZDRL1
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B8-AC-6F-7C-C4-1F
...
...
...
4/29/14
...
...
24
...
4DYDRL1
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B8-AC-6F-7C-C4-12
...
...
...
4/29/14
...
...
25
...
4DTDRL1
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B8-AC-6F-7C-CF-38
...
...
...
4/29/14
...
...
26
...
4DLDRL1
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B8-AC-6F-7C-D0-D5
...
...
...
4/29/14
...
...
27
...
4DLCRL1
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B8-AC-6F-7C-D0-9E
...
...
...
4/29/14
...
...
28
...
4F2DRL1
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B8-AC-6F-7C-C4-9A
...
...
...
4/29/14
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59
...
29
...
4DL7RL1
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B8-AC-6F-7C-D0-CC
...
...
...
4/29/14
...
...
30
...
4DRBRL1
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B8-AC-6F-7C-D0-96
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...
...
4/29/14
...
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31
...
4DVDRL1
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B8-AC-6F-7C-D0-1F
...
...
...
4/29/14
...
...
32
...
4DJCRL1
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B8-AC-6F-7C-D0-90
...
...
...
4/29/14
...
...
33
...
4F2FRL1
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B8-AC-6F-7C-C4-99
...
...
...
4/29/14
...
...
34
...
4DP9RL1
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B8-AC-6F-7C-C5-A6
...
...
...
4/29/14
...
...
35
...
4DY7RL1
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B8-AC-6F-7C-D0-3E
...
...
...
4/29/14
...
...
36
...
4DPBRL1
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B8-AC-6F-7C-C5-AC
...
...
...
4/29/14
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...
37
...
4DMDRL1
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B8-AC-6F-7C-D0-9C
...
...
...
4/29/14
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38
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4DNCRL1
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B8-AC-6F-7C-D0-61
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...
...
4/29/14
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39
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4F2BRL1
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B8-AC-6F-7C-C4-36
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...
...
4/29/14
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40
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4DJDRL1
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00-26-B9-8F-6F-07
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...
...
4/29/14
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41
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4DY9RL1
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B8-AC-6F-7C-D0-02
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...
...
4/29/14
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42
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4DVFRL1
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B8-AC-6F-7C-D0-42
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...
...
4/29/14
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43
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4F28RL1
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B8-AC-6F-7C-C4-26
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...
...
4/29/14
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44
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4DYBRL1
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B8-AC-6F-7C-D0-47
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...
...
4/29/14
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...
45
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4DVCRL1
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B8-AC-6F-7C-D0-14
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...
...
4/29/14
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...
46
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4F1DRL1
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B8-AC-6F-7C-C4-24
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...
...
4/29/14
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...
47
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4DRFRL1
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B8-AC-6F-7C--C5-AE
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...
...
4/29/14
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48
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4DR8RL1
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B8-AC-6F-7C-C5-8D
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...
...
4/29/14
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49
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4DWDRL1
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B8-AC-6F-7C-D0-38
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...
...
4/29/14
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50
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4DSDRL1
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B8-AC-6F-7C-C5-D0
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...
...
4/29/14
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51
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4DZ9RL1
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B8-AC-6F-7C-C4-29
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...
...
4/29/14
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...
52
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4DVBRL1
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B8-AC-6F-7C-D0-2E
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...
...
4/29/14
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53
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4DSBRL1
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B8-AC-6F-7C-C5-C1
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...
...
4/29/14
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54
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4DXBRL1
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B8-AC-6F-7C-B7-B0
...
...
...
4/29/14
...
...
55
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4DXCRL1
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B8-AC-6F-7C-A6-E8
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...
...
4/29/14
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56
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4DTCRL1
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B8-AC-6F-7C-D0-25
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...
...
4/29/14
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...
...
...
...
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...
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sc1
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4F1BRL1
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B8-AC-6F-7C-C4-1A
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...
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4/29/14
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sc2
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4DJ8RL1
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B8-AC-6F-7C-D0-22
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...
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4/29/14
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UC
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4DPFRL1
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4/29/14
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...
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Version
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Processor
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RAM
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HD
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Total
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Warranty
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Optiplex 960
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3GHz Intel Core 2 Duo
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4GB
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500GB
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59
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4/29/14
----------------------------------------------------------------
Eaton 208:
Instructional Lab; PCs owned and operated by TTS
Same setup as Eaton PCs.
Affiliation
Undergraduate Student Graduate Student Incoming Student Faculty Researcher Staff IT Professional
Schools and Divisions
Arts & Sciences Central Administration Engineering Fletcher Friedman School of Nutrition, Science and Policy Sackler School of Graduate Biomedical Sciences Tufts Cummings School of Veterinary Medicine Tufts School of Dental Medicine Tufts School of Medicine
Basic Information:
The ITS Instructional Lab is a PC Lab with 18 workstations available for teaching. (classroom computer lab) – reservations are made through R25/SARS
Requirements:
Faculty and Staff can reserve the ITS Instructional Lab @ Eaton Hall (Eaton 208) for instructional use through “https://it.tufts.edu/roomres”
How To:
http://ase.tufts.edu/its/trainDocuments/eaton208Reference.pdf
Related Links:
http://ase.tufts.edu/its/labEaton208.htm
http://it.tufts.edu/public-labs
http://ase.tufts.edu/its/labPrinting.htm
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Level of Support:
Student staff @ Eaton Computer Lab provide general use support. Advanced support forwarded to computer lab staff. They also have access to the code to unlock the location.
Hours of Support:
General use support provided by student staff @ Eaton Computer Lab during lab operating hours.
Technical Documentation:
Escalation and Routing:
General use: Student Staff
Advanced support/all other issues: Computer Lab Support Staff
Dependencies:
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Software Installed:
Same software as Eaton lab PCs
Hardware Listing:
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Station #
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Hardware Address
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Dell Service#
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Exp Date
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IL1
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78-2B-CB-A9-FD-35
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6BKTJQ1
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6/22/14
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IL2
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78-2B-CB-A9-FD-E0
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6BJVJQ1
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6/22/14
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IL3
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78-2B-CB-A9-E5-29
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6BHTJQ1
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6/22/14
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IL4
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78-2B-CB-AA-19-FF
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6BGWJQ1
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6/22/14
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IL5
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78-2B-CB-A9-F6-EA
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6BHWJQ1
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6/22/14
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IL6
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78-2B-CB-AA-18-8F
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6BLTJQ1
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6/22/14
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IL7
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78-2B-CB-A9-E1-04
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6BGTJQ1
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6/22/14
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IL8
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78-2B-CB-A9-FA-B8
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6BMVJQ1
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6/22/14
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IL9
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78-2B-CB-AA-06-83
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6BLWJQ1
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6/22/14
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IL10
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78-2B-CB-A9-FE-71
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6BGVJQ1
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6/22/14
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IL11
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78-2B-CB-A9-F9-A3
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6BMTJQ1
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6/22/14
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IL12
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78-2B-CB-A9-FF-22
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6BJTJQ1
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6/22/14
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IL13
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78-2B-CB-AA-1A-B1
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6BLVJQ1
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6/22/14
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IL14
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78-2B-CB-AA-01-2D
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6BJWJQ1
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6/22/14
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IL15
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78-2B-CB-A9-FC-F0
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6BVTJQ1
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6/22/14
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IL16
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78-2B-CB-A9-FD-DC
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6BHVJQ1
...
6/22/14
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IL17
...
78-2B-CB-AA-17-23
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6BKWJQ1
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6/22/14
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IL18
...
78-2B-CB-A9-FB-52
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6BKVJQ1
...
6/22/14
...
IL19
...
78-2B-CB-A9-FE-A7
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6BFWJQ1
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6/22/14
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...
...
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...
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...
...
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Version
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Processor
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Ram
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HD
...
Dell Optiplex 990
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3.1GHz Intel Core i5
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4GB
...
_______________________________________________________
Mark Lab: Managed by - Tisch Library
Affiliation
Undergraduate Student Graduate Student Incoming Student Faculty Researcher Staff IT Professional
Schools and Divisions
Arts & Sciences Central Administration Engineering Fletcher Friedman School of Nutrition, Science and Policy Sackler School of Graduate Biomedical Sciences Tufts Cummings School of Veterinary Medicine Tufts School of Dental Medicine Tufts School of Medicine
Basic Information:
The Mark Lab is located in the basement of the Tisch Library. This computer lab is not open to the general public, but is booked by specific classes and librarians. If the Instructional Lab (Eaton 208) is booked, the Mark Computer Lab may be reserved on a space available basis.
Shared Drives: Lab temp drive, Mounted P: drives, Training Temp
Additional Levels of Support: MAT exam, STATA classes, Impact Testing
Custom rEFIt dual boot menu. Customized image at startup also with rEFit script. http://refit.sourceforge.net/*
*Includes custom icons and a default boot into Mac side if the user doesn’t select within 1 minute.
Shared Start Menu and GPO settings for all Mark lab PC computers.
Shared dock and settings with Workgroup manager on the Mac side.
All Windows 7 side machines are on the domain for Tufts UTLN.
Software Installed PC side:
Adobe Creative Cloud -- covered under University CC license
(Acrobat XI Pro, Adobe Dreamweaver, Adobe Edge Animate, Adobe Extension Manager, Adobe Fireworks, Adobe Flash Professional, Adobe Forms Central, Adobe Help, Adobe Illustrator, Adobe InCopy, Adobe InDesign, Adobe Media Encoder, Adobe Photoshop Lightroom, Adobe Photoshop, Adobe Premiere Pro)
Google Chrome – free license
Internet Explorer – free license
Mozilla Firefox – free license
Diet Analysis Plus 8.0 – expired license -To renew: (kevin carroll 855-236-4224 ext:9011) case number 2289591 (removed software until further notice)
Ecobeaker 2.0 - Lab license (do not need to renew – software isn’t offered anymore)
File Maker Pro 11- volume key licensed for Mark lab (no expiration)
LISREL 8.54 Student – Student edition – free download
R 3.0.2 – Statistical Computing – free download
Windows DVD Maker and Media Player – free with Windows 7
DNASP5 Version 5.10.01 – www.ub.edu/dnasp (Free download and license)
Department of Genetics – University of Barcelona
Mega 5.1 – free license www.megasoftware.net/mega.php
Greek Software: GRAMMA (requires Athenian Windows 7 Font)
Site license: do not need to renew (www.centaursystem.com/catalog/gramma.html)
Mat Exam 3.0.0.22 – (does not required annual renewal) (event)
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They have proctors who run this exam from Mark lab computers. Each computer has a specific code to run the software.
OfficeScan -- University License
CHIPendale statistical software – free
IBM SPSS Statistics 22 – campus wide license
STATA IC 13.0 – perpetual (Bidiak Amana has license key and CD for lab)
Stata licenses are generally purchased before the start of the Fall Semester. Contact Stata for quotes:
Contact: Ben Krauss <bkrauss@stata.com> for quotes
Eaton Lab: 78 perpetual lab licenses
Fletcher: 12-user Stata/IC NETWORK license and 12-user Stata/IC 13 LAB license
Lab license Serial Number: 301306211450 Licensed to Tufts University
Microsoft Office 2011 -- University wide license
LANDesk -- University wide license
Mark Lab- MAC side – Software installed
Adobe Creative Cloud – covered under University CC license
(Acrobat XI Pro, Adobe Dreamweaver, Adobe Edge Animate, Adobe Extension Manager, Adobe Fireworks, Adobe Flash Professional, Adobe Forms Central, Adobe Help, Adobe Illustrator, Adobe InCopy, Adobe InDesign, Adobe Media Encoder, Adobe Photoshop Lightroom, Adobe Photoshop, Adobe Premiere Pro)
Audacity 1.314 – Free Digital Audio Editor
Automator Version 2.1.1 – do not need to renew
Google Chrome – free license
Safari – free license
Mozilla Firefox – free license
Microsoft Office 2011 -- University wide license
Symantec Antivirus for Mac -- University wide license
LANDesk - -- University wide license
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How To:
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Level of Support:
Computer Lab Support team supports the computer configuration and functionality of this training lab. (Dean Gasinowski)
Hours of Support:
Monday - Friday, 9am-5pm
Technical Documentation:
Escalation and Routing:
For computer issues, please contact: IT@tufts.edu
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Additional Information:
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Macs setup with Boot Camp, providing access to both Apple and Windows OS
Uses rFEIt to display OS selection menu at startup – after 1 minute defaults to MAC partition
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