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Table of Contents

Open Issues

OWA

  • There is a current bug acknowledged by microsoft that only chrome mac users (not Safari or Firefox) can use mailbox search. Until a patch from microsoft is applied to the cloud services, searches for people or mail must be completed using Chrome on a macintosh computer.

Mobile Apps

  • Feature Comparisons between Full Office and Web-Based Office Feature Comparison
  • iPhone 4: OWA app for iPhone not compatible with my (older) iPhone 4. "This app is incompatible with this iPhone". (Melanie)
  • Mobile Apps for OneDrive, Lync, and OneNote do not work with federated authentication, they only work with Microsoft Specific accounts.

Desktop/Physical Office Pro Plus Licensing

  • You cannot install multiple versions of Office. Either Office Apps or Local Office.
  • Unable to authenticate via AFDS after selecting "Manage Account" from the account tab of Word 2013. (G Moore)
  • Licensing will deactivate if system clock is not set to atomic time.

Login

  • Login is inconsistent across many browsers. The ADFS redirect works but after entering Tufts credentials the page hangs or provides an error (attached)
  • If you authenticate in Chrome 30 and your session times out, you are repeated redirected to the ADFS page but authentication fails silently (the page refreshes).

Authentication

  • Office 365 is using ADFS (sso365.tufts.edu) similar to Tufts.Box.com. The web browser MUST be closed in order to log out from o365 Services
  • Licensing Apps requires the use of utln@tufts.edu not any combination of the following:
    • first.last@tufts.edu
    • utln
    • tufts\utln

...

  • A Tufts Skydrive is required for interaction with the o365 Apps
  • Only 100 files at a time can be uploaded
  • File sizes up to 2gb are supported for upload
  • Unable to sign into Skydrive on a licensed copy of office installed from the office365 site. Tried UTLN@tufts.edu, first.last@tufts.edu, and UTLN@exchange.tufts.edu. Error is "This type of account doesn't work with this particular service. Please enter an email address associated with a different account."
  • Cannot upload files to skydrive using the multiple document uploader.

Archive Issues

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Expand
Click to Expand Archive Issues
Click to Expand Archive Issues
h4.

Mobile

Apps

*

  • iPad
  • App
  • Testing
  • -
  • Installation
  • and
  • Configuration
  • (Cristy)
**
    • Started
    • with
    • OneNote
    • -
    • app
    • does
    • not
    • allow
    • me
    • to
    • authenticate
    • either
    • using
    • my
    • Tufts
    • email
    • address
    • or
    • UTLN
    • with
    • my
    • Tufts
    • password.
    • Will
    • continue
    • adding
    • other
    • apps
    • and
    • see
    • what
    • the
    • results
    • are.
*
  • Unable
  • to
  • sign
  • into
  • Office
  • Mobile
  • on
  • Android.
  • It
  • asks
  • for
  • a
  • username
  • and
  • password.
  • Once
  • I
  • enter
\
  • *@tufts.edu,
  • I
  • am
  • redirected
  • to
  • the
  • ADFS
  • page.
  • At
  • the
  • ADFS
  • page,
  • I
  • enter
  • my
  • tufts
  • UTLN
  • and
  • tufts
  • password
  • but
  • it
  • refreshes
  • back
  • to
  • the
  • initial
  • login
  • page
  • (before
  • ADFS)
**
    • Works
    • for
    • lraymo02,
    • same
    • device.
    • May
    • be
    • a
    • problem
    • with
    • the
    • AD
    • account.
*
  • Windows
  • Phone
  • (Marc)
**
    • Windows
    • Phone
    • 7.5
    • or
    • Windows
    • Phone
    • 8
    • comes
    • preinstalled
    • with
    • four
    • Office
    • apps:
    • Word,
    • Excel,
    • PowerPoint,
    • and
    • OneNote.
**
    • In
    • addition,
    • an
    • OWA
    • client
    • comes
    • preinstalled
    • for
    • setting
    • up
    • a
    • mail
    • account
    • using
    • Outlook.com,
    • an
    • Exchange
    • server,
    • or
    • Office
    • 365.
**
    • A
    • Windows
    • Phone
    • user
    • can
    • optionally
    • install
    • Lync
    • and
    • SharePoint
    • by
    • downloading
    • them
    • from
    • the
    • portal
    • website.
    • This
    • is
    • done
    • by
    • sending
    • an
    • SMS
    • to
    • the
    • phone
    • and
    • opening
    • the
    • links
    • within
    • the
    • SMS
    • application.
    • The
    • SMS
    • can
    • be
    • sent
    • to
    • a
    • 10-digit
    • US
    • phone
    • number
    • only
    • using
    • the
    • portal
    • website.
    • (Warning:
    • text
    • and
    • data
    • rates
    • may
    • apply).
    • Alternatively,
    • the
    • apps
    • can
    • be
    • downloaded
    • on
    • the
    • Windows
    • Phone
    • by
    • opening
    • a
    • web
    • page
    • to
[]
    • .
    • The
    • SMS
    • simply
    • provides
    • a
    • link
    • to
    • this
    • website.
    • The
    • website
    • filters
    • available
    • apps
    • and
    • provides
    • a
    • clickable
    • link
    • which
    • redirects
    • to
    • the
    • Microsoft
    • store.
    • A
    • Microsoft
    • account
    • is
    • required
    • to
    • sign
    • in,
    • purchase
    • and
    • install
    • the
    • free
    • app.
***
      • Currently,
      • the
      • link
      • to
      • download
      • and
      • install
      • Lync
      • 2013
      • is
      • not
      • working
      • and
      • redirects
      • to
      • a
      • web
      • page
      • that
      • is
      • unavailable.(
[]
      • )
**
    • Attempting
    • to
    • set
    • up
    • an
    • Office
    • 365
    • account
    • appears
    • to
    • share
    • the
    • same
    • mail
    • app
    • that
    • would
    • be
    • used
    • for
    • our
    • normal
    • Exchange
    • server
    • or
    • for
    • an
    • Outlook.com
    • account.
    • I
    • removed
    • my
    • Exchange
    • account
    • to
    • attempt
    • the
    • O365
    • connection.
    • Using
    • outlook.office365.com
    • for
    • the
    • server
    • name
    • does
    • allow
    • me
    • to
    • connect
    • my
    • account
    • using
    • utln@tufts.edu
    • for
    • the
    • username.
    • However,
    • it
    • results
    • in
    • an
    • error
    • (screenshot
    • attached).
{indent}!wp_ss_1.jpeg|thumbnail, border=1!{indent} * Windows Tablet
  • Windows Tablet (RT)
**
    • Windows
    • RT
    • comes
    • preinstalled
    • with
    • Office
    • 2013
    • RT
    • and
    • included
    • Word
    • 2013,
    • Excel
    • 2013,
    • PowerPoint
    • 2013,
    • and
    • OneNote
    • 2013.
    • Since
    • only
    • applications
    • from
    • the
    • Windows
    • Store
    • can
    • be
    • installed
    • on
    • a
    • Windows
    • RT
    • device,
    • you
    • cannot
    • install
    • the
    • version
    • of
    • Office
    • that
    • comes
    • with
    • Office
    • 365
    • (namely,
    • other
    • applications
    • including
    • Access,
    • Publisher,
    • Outlook,
    • Lync,
    • and
    • InfoPath).
    • Using
    • the
    • Office
    • 365
    • portal,
    • a
    • user
    • can
    • get
    • access
    • to
    • O365
    • email,
    • work
    • collaboratively
    • with
    • team
    • members
    • and
    • work
    • on
    • documents.
    • The
    • user
    • can
    • also
    • configure
    • Metro
    • apps
    • if
    • they
    • want
    • to
    • use
    • email,
    • calendaring,
    • contacts,
    • or
    • messaging.
**
    • A
    • link
    • does
    • appear
    • below
    • the
    • Office
    • applications
    • which
    • points
    • users
    • to
    • the
    • Metro
    • versions
    • of
    • OneNote
    • and
    • Lync
    • through
    • the
    • Microsoft
    • Store
    • requiring
    • a
    • Microsoft
    • account
    • to
    • purchase
    • this
    • free
    • software.
*
  • iPhone
  • web
  • email,
  • via
  • Browser
  • (Melanie)
*#
    1. Email
    1. page
    1. doesn't
    1. scale
    1. properly
    1. (gets
    1. cut
    1. off).
    1. wait,
    1. actually
    1. it
    1. might
    1. be
    1. the
    1. Windows
    1. new
    1. side-scroll
    1. interface.
    1. (not
    1. a
    1. convention
    1. on
    1. Apple).
*#
    1. Email
    1. Search
    1. performance
    1. is
    1. slow,
    1. but
    1. it
    1. might
    1. be
    1. because
    1. of
    1. test
    1. instance?
    1. (getting
    1. good
    1. Tufts
    1. wifi
    1. reception)
*#
    1. Email
    1. (visual
    1. hierarchy):
    1. strange
    1. choice
    1. to
    1. make
    1. the
    1. "sender"
    1. much
    1. larger
    1. than
    1. the
    1. "email
    1. subject".
    1. Email
    1. subject
    1. tends
    1. to
    1. be
    1. first
    1. thing
    1. we
    1. scan.
*#
    1. The
    1. spinning
    1. icon
    1. (at
    1. the
    1. top
    1. of
    1. phone)
    1. is
    1. constantly
    1. turning.
    1. What
    1. will
    1. be
    1. the
    1. toll
    1. on
    1. battery
    1. life?
    1. Is
    1. it
    1. any
    1. different
    1. than
    1. other
sites?
    1. sites?

Authentication

  • Login is inconsistent across many browsers. The ADFS redirect works but after entering Tufts credentials the page hangs or provides an error (attached)
  • If you authenticate in Chrome 30 and your session times out, you are repeated redirected to the ADFS page but authentication fails silently (the page refreshes).