...
Service Name | iNMR Software from Mestrelab
|
|---|
Service Owner(s) | TTS Research Technology Services and TTS Client Support Services
|
|---|
Authentication | N/A
|
|---|
Who Can Use It | Individuals authorized by Tufts' Chemistry Department
|
|---|
Customer Responsibility | |
|---|
Limitations | May be downloaded to university or personal devices
|
|---|
Costs | None to end user
|
|---|
Requirements for Use | May ONLY be used for teaching and non-commercial research
|
|---|
Maintenance | N/A.
|
|---|
Description
Note that each downloaded product will execute for 1 year from the renewal.
Support
Case 1: User These are the steps that need to be followed when a user wants a new installation of the iNMR software
Who | What happens |
End User | Downloads and installs the software (requires administrative password) from the iNMR/Mestrelab web site: www.inmr.net
OR
Submits a request to TechConnect or it@tufts.edu to install software |
Support Provider
or the Service Desk Analyst or the user | Contacts the Chemistry Department to assist with obtaining a new key:
Since the request is for a new key, the request needs to include the user name and the computer serial number where the software is to be installed. The appropriate serial number is obtained as follows: - The Support Provider goes to (or the Service Desk using the Bomgar tool connects to or the Service Desk has the requester go to) the computer where the software is to be installed
- Working from that computer, go to the iNMR registration page for iNMR (http://www.inmr.net/Help3/task/register4.html)
- Step 3 of that process will generate a serial number that will look like the following: Name W85190PMSDW <-- serial number that will be used by Mestrelab to generate a unique key for the computer where the software is to be installed.
- Send (i) the User’s name and (ii) the generated serial number and (iii) the MAC address to the Chemistry Department at inmr-request@tufts.edu. The email should specify whether the computer is Tufts owned or personally owned. Please do not send the email from iNMR.
|
Chemistry | - For each new install, Chemistry will request a license key by contacting either Cristina Geada (cristina@mestrelab.com) or Giuseppe Balacco (giuseppe@inmr.net). Requests must include, for each key requested, the user’s name (or the name of one of Chemistry’s designated technical contacts) and the computer’s ID (serial number) where the software will be installed.
- The key, once received, is recorded by Chemistry along with the user name and computer MAC address and then that information is forwarded to (i) the Chemistry Department at inmr-request@tufts.edu to provide an audit trail and (ii) the End User (if in Chemistry) or the Support Provider or Service Desk Analyst, as applicable.
|
End-user, Service Desk Analyst or Support Provider | - Using the key obtained from Mestrelab (via Chemistry), registers the software by following the instructions provided at step 8 in the registration dialogue found at http://www.inmr.net/Help3/task/register4.html
|
...