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Get IdentityFinder For your Tufts computer
- Get it /wiki/spaces/exchange2010/pages/85298061. This version has been licensed by TTS for all Tufts-owned computers
Departments may opt in to using the Identity Finder console, which allows for central management. You can scan multiple computers and keep reports of the results. Individual users must have the Identity Finder client installed on their computer and only they can remove the files which contain personal information. IT Support Providers and Information Security can provide guidance on installing the Identity Finder client or opting in to the console.
Not sure how to proceed? Call 617-627-3376 or email it@tufts.edu for assistance.
Get IdentityFinder For your personal computer
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- Please see the guide to running IdentityFinder at Tufts.
Enterprise Technical Support
Only free online support is offered. Phone support is available for an additional cost
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Troubleshooting Information (http://www.identityfinder.com/kb/Troubleshooting/160846#mac)
Under certain circumstances, it is necessary for additional information about the Identity Finder configuration before providing a diagnosis for an issue.
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To execute the Gather Data function, launch the Identity Finder, click the Preferences button on the toolbar, and select the Resources page. Then select the Advanced Options section.
Click the Gather Data button to display a prompt to save the file. Save the file and be sure to note the location to which it has been saved.
Finally, attach the compressed zip file to an existing ticket or open a new ticket for the issue and be sure to include the attachment.
Enterprise Technical Support
Only free online support is offered. Phone support is available for an additional cost
Online Support Request: http://support.identityfinder.com/anonymous_requests/new
Product and Platform Support Matrix
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