...
Remote control the customer's computer and verify if they are connect through the queue or direct.
- Are they connected to the right queue with the proper driver.
- If direct, do they have the right driver and IP mapped. Change to printing to the print server
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- Type of system customer is on (Windows, Mac, etc.)
- When was the last time they were able to print to the printer?
- Can others print to it?
- Print queue name
- Issue customer is experiencing
- All steps take at TSC to troubleshoot/resolve issue