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Online Support Request: http://support.identityfinder.com/anonymous_requests/new
Troubleshooting Information (http://www.identityfinder.com/kb/Troubleshooting/160846#mac)
Under certain circumstances, it is necessary for additional information about the Identity Finder configuration before providing a diagnosis for an issue.
Endpoint for Windows
To execute the Gather Data function, launch Identity Finder, select the Configuration ribbon tab, click the Settings button, and select the Resources page. Then scroll down to the Advanced Options section and click the Advanced button.
After clicking the Advanced button, the Advanced dialog will appear. Click the Gather Data button.
After the diagnostic data has been collected, a prompt will be displayed to save the file. Save the file and be sure to note the location to which it has been saved.
Finally, attach the compressed zip file to an existing ticket or open a new ticket for the issue and be sure to include the attachment.
Endpoint for Mac
To execute the Gather Data function, launch the Identity Finder, click the Preferences button on the toolbar, and select the Resources page. Then select the Advanced Options section.
Click the Gather Data button to display a prompt to save the file. Save the file and be sure to note the location to which it has been saved.
Finally, attach the compressed zip file to an existing ticket or open a new ticket for the issue and be sure to include the attachment.
Product and Platform Support Matrix
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