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OIT, UIT, ITS, and HHSL-ITS have a current subscription to the service.
For more information about the service, please visit https://www.thinkhdi-csi.com
TechConnect is configured to send data via e-mail to HDI CSI.
HDI CSI can be configured to send a survey to any percentage of Incidents/Requests. Currently the recommended setting is 30% of all tickets at random. There is also a setting that prevents one person from getting more than one survey every 30 days.
The data currently being sent is listed below.csi
supportcenter key="XXXXXXXXX"
incident
incidentidINC00111111/incidentid
dtclosed06-27-2012 11:27:52 EDT/dtclosed
emailFirstName.LastName@tufts.edu/email
firstnameJoe/firstname
lastnamePublic/lastname
agent1John Doe (utln)/agent1
catmajMajor Category/catmaj
catminMinor Category/catmin
descDescription/desc
/incident
/supportcenter
/csi