Tufts has an Automated Call Distribution System that is used by most of the IT Support Centers
Web Reporting Access via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7 required for all features.
Features
- Ability to report through a web-based system
- Ability to have a Menu System for callers
- Ability to have a Message of the Day for callers
- Ability to distribute phone calls to logged in users in a defined pattern
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