Page Comparison

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UIT and ITS Services	For	Getting Help
Whole Disk Encryption	Faculty, Staff, Students, Affiliates	Frontline Support Providers
Security Incident Response	Faculty, Staff	information_security@tufts.edu
Forensic Investigation (with approvals)	Faculty, Staff	information_security@tufts.edu
Identity Finder/ Information Security	Faculty, Staff, Students, Affiliates	Information Stewards
Secure Destruction	Faculty, Staff	Information Stewards
Information Security Training	Service Owners
Log Aggregation and Monitoring	Service Owners	information_security@tufts.edu
Sensitive Information Business Practices Review	Staff	information_security@tufts.edu

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When to Use	Description	Hours	Phone/Email
For sensitive issues	Department phone, rings on all desktops	Answered when on premises, 9:00 to 5:00	617-627-6070
External reporting of incidents to Information Security, automatically makes a ticket in the RT abuse queue, cc:ed to Information Security and USG Email groups	RFC email address; Sent to abuse ticket queue	Any time of day or night	abuse@tufts.edu or security@tufts.edu
For questions, reports from within Tufts.	Question/Request email address Sent to abuse ticket queue	Any time of day or night, response may lag outside business hours	Information_Security@tufts.edu
For FYIs, or facilitating an ongoing discussion with the group.	Team distribution list; team discussion list	Any time of day or night, response may lag outside business hours	IS_team@tufts.edu automatically changes to: UIT-Info-Security@tufts.edu
Notify Information security staff in the event of a suspected payment card breach	Email list	Any time	pci-security@elist.tufts.edu

Department	Services
Client Support Center (CSC)	Support for Students
Customer Support Center (UITSC)	Central helpdesk and service center, Whole Disk Encryption
VPN	Web-based virtual private network
TechConnect	General issues, Firewalls
Information Stewards	Sensitive data

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