Version 3.0
Assign the Individual to a Migration "Bucket"
This Methodology will cover the following Macintosh Transitions:
- Thunderbird to Thunderbird
- Thunderbird to Apple Mail
- Thunderbird to Entourage EWS
- Entourage 2008 to Entourage EWS
- Apple Mail to Apple Mail
Perform Desktop Preparedness Assessment
Any user we migration should be strongly encouraged to be using a recommended software client, web browser and connection point any associated mobile device. Desktop Preparedness should be completed prior to the day of Migration wherever possible.
During this pre-migration period, the 3-2-1 Communication will be ongoing.
4pm">Evening Before The Migration: 4pm
This is the deadline for an opt out for a user to not be migrated for the next morning. After this point the serverside data will provisioned and migrated by the infrastructure teams.
Morning of the Migration:
Thunderbird to Thunderbird
A user who is going to stay with Thunderbird as their mail client needs a NEW account connection provisioned for the Exchange IMAP connection. DO NOT repoint the Trumpeter IMAP connection to an Exchange IMAP connection, you risk duplication from the re-indexing that will occur.
Technician Visit
- Assists if necessary
- Recreate Signature
- Recreate Meeting Maker Proxy Delegation
- Addressbook Configuration (LDAP/GAL Lookup.)
- Send Mail in Plain Text
- Turn off Junk Mail Filter
After Technician Visit
- Individual is left with the following information
- [Exchange FAQ] to explain our most common questions.
- [Online Support knowledgebase] for self-service learning
- [Support Contact Information] for first tier support
- This can be the primary support desk (local FSP) or a specific support hotline for Exchange, or both.
- Schedule for [customer-focused training] to be given by Tufts trainers during the upcoming weeks/months.
Post Migration Follow-up
- Individual is contacted briefly to see if some portion of their migration is still incomplete.
Topics by Label
- account
- address
- apple
- boston
- calendar
- campus
- change
- client
- configuration
- create
- ems
- enhancements
- error
- exchange
- faq
- folder
- form
- group
- incident
- ios
- knownissue
- landesk
- list
- log
- mac
- management
- migration
- needswork
- network
- new
- notification
- outlook
- process
- report
- request
- resource
- server
- service
- servicenow
- software
- support
- system
- techconnect
- thunderbird
- tufts
- update
- view
- web