Dell Online Self Dispatch

Dell Direct Warranty

This Wiki is broken into the following sections and assumes you have already diagnosed and verified the problem with the PC:

• Check the Warranty Online
• Request Parts
• Return Old Parts
• Other Sections of the Website

Check the Warranty Online

To check the warranty status on a computer, record the Service Tag on the outside of the computer's case and check it using the

for verification.

While Dell does still provide service for computers with expired warranties (weblink

), it is generally advisable that the users look to upgrade, as generally the system is over three years old at this point.

Request Parts

1. Login to the Dell Online Self Dispatch page
   1. Username: michael.o_neill@tufts.edu
   2. UITSC email password
2. Click on Dispatches, then Create Dispatch, then enter the service tag of the machine and click validate
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3. Click Create Dispatch
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4. Leave Work Order and Product alone
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5. In Submit Request you must make a couple of changes:
   1. Enter the troubleshooting performed - must have hardware error code
   2. Primary phone 617-627-5721
   3. Alternate contact - your info, and no other changes.
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6. Click a check in the Override box, instead of inputting in the Address Field, then enter Michael O'Neill for name, followed by our address, then click apply
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7. Click on Parts, then Add Part
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8. Once you click on Add Part, click on the search button at the end of the part code field
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9. In this case I have picked the Storage, Hard drive, note there are at least 12 pages of parts, and 1 listed in each row. Once it is selected click apply
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10. You can now click Submit Request.
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11. You should receive a dispatch email within a couple of hours unless you receive a denied request email, in which case you must make changes to your request.

Return Old Parts

1. Exchange the part and put the old part into the original box, place prepaid label on box, tape the box, call FEDEX to schedule a pickup 1-877-777-6040 (I find it easiest to do from my cell phone because then once you call and schedule the next time FEDEX's caller ID will have your information on hand)
2. Login a few days later and verify that your part was returned and the claim was submitted. Click on Dispatches, then enter service tag and click go
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3. Scroll down to the bottom of the screen and select Status History. Final outcome should be parts returned/claim submitted. Now you can close your Remedy ticket.
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Other Sections of the Website