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Overview

If an encrypted computer is not booting properly or you cannot get past pre-boot authentication, you may need to use the DETech CD to remove disk encryption.

If the computer can boot into Windows, use the following process to disable/remove drive encryption: Disabling McAfee Drive Encryption

Process

  1. Tag the computer in ePO Console with the Remove_MDE tag.
  2. Burn the following iso to a CD: \\titan\software$\FSP\Disk Encryption\DETech71.iso
  3. Boot from the CD
  4. Authenticate using your UTLN and encryption password (usually the same as your Tufts password or 12345)
  5. Authorize using the Code of the Day. Run the following .exe to retrieve the code of the day: \\titan\software$\FSP\Disk Encryption\EETechCode.exe
  6. Click Remove DE
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If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.