Touchnet and Arrow Payments

Arrow Payments is the vendor who manages Tufts TouchNet sites. Touchnet is the processor that allows students to pay

Account Set-up

For access, e-mail the name, email address, and UTLN to Touchnet eCommerce Support. Once the PCI training (although interesting, not very useful for the work we do) has been completed, users should have access.

As of late 2023, the final certification portion of Module 5 required users to “receive, read, and agree to my department's PCI policy”, but TTS was not a listed department. Touchnet help provided a generic document that allowed us to check 'agree' and complete the training.

To: tts-slate-team-request@elist.tufts.edu on behalf of Arrow Payments Support Team

From: Sheehan, Tricia
Wed 11/15/2023 9:06 AM

Hello Tricia, 

For Touchnet using uPay with slate, we can provide access to Touchnet that will allow for you to enable and disable sites and view reporting. If you could provide the names, email and their Tuft’s Username (also referred to as: UTLN – Universal Tufts Login Name) that is used to login to many computer systems at Tufts; your UTLN will be in a similar format to “jsmith01.” 

They will each need to complete a PCI training course and then can be added as a user to the system. We will also need to know all the areas in Touchnet they should access to. Sending a screenshot of what you currently see will work and we can mirror their access. 

Please let us know if you have any questions. 

Best,
Nalani Brown, PMP (She, her hers)
Director of Operations, QIR

Initial Login

User Name comes in the format C21525.UTLN. The initial set up process requires both an e-mail and a phone number for validation.

Using the ‘reset password' link to reset the initial password did not work for Beth; this seems likely to be a case of having an old account from prior to authentication requirements. Since none of the authentication pieces were in place until after logging in with the temporary credentials, there was no way to reset the account. They did eventually send the actual temporary password after the first try by support, which was just unlocking the account.

Setup in Slate

XSLT files have to updated with the correct site ID, if it is going somewhere other than the default: