Overview

By default, when a technician requests permission to remote control a computer, Landesk displayed the request with the format %COMPUTER_NAME/%UTLN%.

This can be confusing for the user as it isn't always obvious which person or IT organization is trying to assist them. Luckily, this information can be set within the options.

Procedure

Right click on any computer within the Landesk Management Console and select remote control
Within the Landesk Remote Control Window, click tools, then options
At the bottom of the options window, check the "use alternate names" box
Enter your name and IT group within the two text boxes
Click apply, then ok to close the options box

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