How to install LANDesk 9.5 SP2 Console

Owned by Michael MacDonald
Last updated: Mar 31, 2014Version comment

Installing a remote LANDesk 9.5 SP2 Management Console on a technician PC

The LANDesk Management Console is used to interact with the various management suite features; e.g., to distribute software, remotely control managed devices, view inventory information, and perform other management functions.

Prerequisites: User must be assigned rights and proper roles in LANDesk before proceeding. Please email IT@tufts.edu to request access if you do not already have appropriate permissions.

The LANDesk 9.5 Console cannot be installed on a computer that already has a LANDesk 9.0 console, you will need to remove LANDesk 9.0 Console first if you currently have it installed.
IMPORTANT: Please make sure your LANDesk 9.5 Console has the latest patches.  LD95-SP2-Console must be installed.

  1. Navigate to the following share: \\titan\ldeskpackages$\LANDesk95Console and launch Setup.exe start LANDesk console installation. (Requires administrator privileges).
  2. The LANDesk setup wizard will be launched, follow the prompts in LANDesk Software setup and agree to License agreement then click “Continue” again.
  3. Select “Remote Console” for installation and click “Continue.”
  4. Verify Prerequisite check passed and click “Continue.”
  5. Select the desired installation path (or leave default) and click "Continue" and finally click "Install."
  6. Once the installation has completed you will be prompted to Reboot.
  7. Once Reboot is completed, please install [LD95-SP2-Console]
    1. Navigate to: \\titan\ldeskpackages$\LANDesk95Console\LANDeskSoftware950\LD95-SP2-Console
    2. Launch "Setup.exe" and follow installation wizard.

IMPORTANT: Before you can use the LANDesk Management Console you must upgrade your remote console to Service Pack 1 (SP1).    The remote console must be running at the same patch level as the core server (SSVMLDESKCORE) otherwise you will experience compatibility issues and crashing of your remote console.

  1. Launch the LANDesk Management Console and verify that Service Pack 2 is installed

    Start > Program Files/All Programs > LANDesk > LANDesk Management Console
  2. Enter “tufts\UTLN” as your username and your Active Directory password.
  3. Enter "SSVMLDESKCORE" for Core server name.

Information on the Tufts IT Knowledgebase is intended for IT Professionals at Tufts.
If you have a question about a Tufts IT service or computer/account support, please contact your IT support group.