Frequently Asked Questions about Network Engineering

I have no link on my wired network connection - can you help me?

For these types of problems where you have no physical connectivity - you will need to engage Datacom Services at 7-5945 to get a technician dispatched. They can then work with us to see what the problem with the network port is. If a switch, hub or other networking device was plugged in, it may have shut the port down for security reasons.

My machine or device has been compromised by a virus - help!

Information Security can help you with the next steps in cleaning your devices

I was restricted from the network but I have been cleared to be reconnected

Information Security can help you by reinstating your access to the Tufts network

I am having problems connecting to the network or having really slow connection problems

We can help to try to diagnose the problems but you should first contact your FSP for assistance. With the assistance of your FSP, please provide the following info:

MAC address of your network card
Jack ID on the wall you are plugging into
Time/Date the problem started happening
All network applications or only certain ones
Any other information that might be of help

I need a DNS alias for a host directly off the tufts.edu domain - can you help me out?

While we can assist in the creation of DNS aliases for hosts under tufts.edu, we need the approval of Web Communications first

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