Research Slate Support Models from Consulting Companies
- Helen Williams
Company | Service | Contacted | R’cd Info |
|---|---|---|---|
RHB | RHB Direct | Yes |
|
FGI | FGI Resolve | Yes | Yes |
ReWorkflow |
| Yes |
|
Carnegie | Slate Optimization | Yes |
|
Request: We are interested in learning about what options RHB has for supporting a centralized Slate team working for Technology Services that provides support to six separate instances at the institution. Our ideal scenario is the ability to ask questions and troubleshoot issues with a Slate expert at RHB as needed, either via email, chat, or video call. If RHB would be interested in discussing how such a model would work with their existing offerings or something custom, we'd love to hear more. Thanks!
12/13/2024 (Helen) - I contacted each company via their website to request the above information. FGI has already provided their model w/pricing.
FGI or ReWorkflow seem like the closest to what we’d want at this time. They clearly offer “general” consulting hours, whereas RHB and Carnegie have more structured models where they seem to be expecting to mostly do the work, rather than provide support.