Research Slate Support Models from Consulting Companies

Request: We are interested in learning about what options RHB has for supporting a centralized Slate team working for Technology Services that provides support to six separate instances at the institution. Our ideal scenario is the ability to ask questions and troubleshoot issues with a Slate expert at RHB as needed, either via email, chat, or video call. If RHB would be interested in discussing how such a model would work with their existing offerings or something custom, we'd love to hear more. Thanks!

12/13/2024 (Helen) - I contacted each company via their website to request the above information. FGI has already provided their model w/pricing.

FGI or ReWorkflow seem like the closest to what we’d want at this time. They clearly offer “general” consulting hours, whereas RHB and Carnegie have more structured models where they seem to be expecting to mostly do the work, rather than provide support.

“Why does the Slate Team need outside support? Talking Points

We can’t know everything about everything for all of the instances we are working with. Most of the time, we can find out or figure out what we need to know in order to meet customer needs; the only issue is how much time it takes. I can eventually figure out what javascript I need to make the pop-up form in a portal close and get that working for the client, but how much time will it take me, and what other work is being delayed while I figure this out? This is the gap that we believe ReWorkflow can fill for us.