What Should go on the ITKB?

Are you thinking about moving documentation to the ITKB? Here are some guidelines to help you determine what belongs here and what doesn't:

• Is the documentation directed toward technicians or clients?
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• Does the documentation need to be private/does it pose a security threat if shared?
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• Will this documentation be useful or interesting to other people?
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How to Transfer Documentation

Planning

Before you begin the process of transferring documentation, consider the following to help determine how best to move the content:

• Is this documentation related to an existing "section" of the ITKB? (See the left sidebar; e.g. Exchange, Account Administration, etc.). Should this documentation have its own section? Where in the ITKB does this content belong?
• Does the documentation require its own page, or can it be edited into an existing related page? Does it require multiple pages? How should it be organized?

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