DO THIS FIRST: Network: Please verify that the phone has an active 3g/4g connection that allows you to websurf to https://exchange.tufts.edu If you cannot resolve exchange.tufts.edu, try yahoo.com and then subsequently cnn.com. If all three fail, then activate wifi on the phone and find a wifi network. Inform the user that their email account will only work when an active internet connection is present. |
You have a LOT of options when trying to map an Exchange account, and due to all of these options doublecheck that the account isn't locked @ any point due to trying different configurations:
Field |
Options |
Notes |
|---|---|---|
Verify Account Functionality |
https://www.testexchangeconnectivity.com/ | This is better than logging into OWA or Outlook Binding, especially for Activesync Connectivity |
Email Address |
first.last@tufts.edu utln@exchange.tufts.edu |
utln@exchange.tufts.edu allows you to auto-detect username and server field. First.Last@tufts.edu will always require manual setup. First.Last@tufts.edu is recommended. |
Server Address |
exchange.tufts.edu https://exchange.tufts.edu |
Try them in that order |
Domain |
Tufts |
Try them in that order |
Username |
UTLN |
Try them in that order |
SSL Connection Required |
Must be enabled |
|
Accept all Certificates |
Must be enabled |
|
The Activesync protocol is an overall protocol but the access to it is not controlled by Microsoft, or by extension Tufts University.
Coca Cola has a similar licensing model - Coke is "mixed/brewed" locally around the world, so a coke in the USA tastes different than a coke in Saudia Arabia. All the code distributors around the world use the same recipe, but differences in ground water, local sugar substitutes, etc. result in slightly different results. |
This is why Activesync on an iPhone functions differently than activesync on a Palm, or in this case – an Android. In the case of android, the support of Activesync can vary drastically between even the phones on the same carrier (sprint/verizon/t-mobile/etc.) based on the decisions and level that Activesync is configured/supported by the manufacturer.
Because of this variation, although Activesync is supported by Exchange – the WAY your phone manufacturer coded to activesync may vary. Generally OS 2.2 is recognized as the first version of android that is expected to function correctly with most calendar/contact/email integration features working.
Devices we have seen problems with are below. The IMAP and HTTPS protocol are other, lesser options as well.
Devices which Sometimes Exhibit Problems |
Problem |
|---|---|
HTC Hero |
Trouble after account confirmation step, cannot create account |
Microsoft ActiveSync Client Feature comparison
Current issues with Microsoft Exchange ActiveSync and Third Party Devices